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PEOPLECERT

ITIL 4 Strategic Leader

ITIL-4-STRATEGIC-LEADER-MODULES

The ITIL 4 Strategic Leader certification equips senior IT and business leaders with the practical skills to align digital strategy with broader business objectives, navigate VUCA environments, and drive successful digital transformation. It combines strategic direction with operational excellence, enabling you to lead with confidence and deliver lasting value in complex, AI-driven landscapes.

Practice Free Questions

15Domains

57Objectives

352Practice pages

1639Free questions

ITIL-4-STRATEGIC-LEADER-MODULES free practice questions

Choose any objective and open any question page — no sign-in required.

Understand the following key terms

34 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–34

Understand the differences between the following key concepts

22 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–22

Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement (1.8)

11 questions · 3 pages

Questions 1–5 6–10 11–11

Understand the role of risk and risk management in DPI (1.2.1.3, 2.3, 2.3.1-2)

26 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–26

Understand how governance impacts DPI (2.2, 2.2.1, 2.2.1.1, 2.2.2, 2.2.3)

28 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–28

Know how to ensure that controls are sufficient, but not excessive (2.5.2.1, 2.5.2.2)

7 questions · 2 pages

Questions 1–5 6–7

Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS (Chapter 5 including subsections)

29 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–29

Know how to identify assessment objectives, outputs, requirements and criteria (3.1.1.2, 3.1.3, 3.1.3.1, 3.1.4, tab 3.2)

32 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–32

Know how to select an appropriate assessment method for a particular situation (3.1.3, 3.1.3.1-7)

34 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–34

Know how to define and prioritize desired outcomes of an improvement (the continual improvement practice 2.4.2.2, Core Guidance 5.2, 5.4, 5.4.1-3, 5.4.3.1)

32 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–32

Know how to build, justify and advocate for a business case (5.4.2, 2.4.3, 2.4.3.1-2)

34 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–34

Know how to conduct

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Know how to embed continual improvement at all levels of the SVS (5, 5.1-3, the continual improvement practice 2.4.1.3)

32 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–32

Understand the nature, scope and potential benefits of organizational change management (6.3, 6.3.1, 6.3.2, 6.3.2.1-3, tab 6.4, the organizational change management practice 2 (including subsections))

29 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–29

Know how to use the key principles and methods of Communication & OCM

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

Know how to establish effective interfaces across the value chain (6.2, 6.3.3, 7.3.1.6, 7.3.2.5)

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

Know how to define indicators and metrics to support objectives (4, 4.1, 4.1.1-3, 4.2, 4.2.1-3 (including subsections), tab 4.2)

37 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–37

Understand the differences between value streams and practices and how those differences impact direction, planning and improvement (3.3, 3.3.1-2, 7.3.3, 7.3.3.1-3)

28 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–28

Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

28 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–28

Focus on value

20 questions · 4 pages

Questions 1–5 6–10 11–15 16–20

Start where you are

29 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–29

Progress iteratively with feedback

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

Collaborate and promote visibility

21 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–21

Think and work holistically

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

Keep it simple and practical

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

Optimize and automate

29 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–29

External analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4)

21 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–21

Internal analysis: The four dimensions of service management (4.1, 4.1.2, 4.1.3, 4.1.4)

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

Know how to analyse the VUCA factors and address them in a Digital and IT Strategy (8.1 including subsections)

25 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–25

Explain and compare three levels of digital disruption

11 questions · 3 pages

Questions 1–5 6–10 11–11

Show how an organization’s position in a particular market or industry is influenced by the following factors

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Use a digital positioning tool to determine the appropriate position for a digital organization (3.3 including subsections)

25 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–25

Know how to apply the following approaches to achieve customer/market relevance

32 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–32

Know how to achieve operational excellence in the four dimensions of service management (5.2.2 including subsections)

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

Understand the financial aspects of Digital and IT Strategy in terms of the following

53 questions · 11 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–50 51–53

Assess strategic approaches for digital organizations (5.2 including subsections)

34 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–34

Explain the concept of risk management in the context of a digital organization (11.1, 11.2, 11.3 including subsections for all, risk management practice 2.1 & 2.4 including all subsections)

52 questions · 11 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–45 46–50 51–52

In the context of Digital and IT Strategy, explain how to

31 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–31

Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk (11.10, 11.11, 11.12 including subsections for all)

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Explain the concept of innovation, including its key elements and techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 including subsections for all)

33 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–33

Know how to apply techniques to develop and maintain a culture of innovation (10.5, 10.8, 10.9 including subsections for all)

33 questions · 7 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–33

Know how to define operating models for digital organizations (2.9, 12.2, architecture management practice 2.1 & 2.4, and workforce and talent management practice 2.1 & 2.4, including subsections for all)

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

Explain the major skills required of leaders in a digital organization (6.2 (excluding 6.2.1), 9 including subsections)

41 questions · 9 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–40 41–41

Apply the following approaches to strategy coordination and implementation

24 questions · 5 pages

Questions 1–5 6–10 11–15 16–20 21–24

Explain approaches to POMs (parallel operating models) (8.2 including subsections)

27 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–27

Explain how to assess success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 including subsections for all, measurement and reporting practice 2.1 & 2.4 including all subsections)

36 questions · 8 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30 31–35 36–36

Explain the typical activities of a digital transformation programme (6.3.4 including subsections)

30 questions · 6 pages

Questions 1–5 6–10 11–15 16–20 21–25 26–30

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Percentages reflect share of the current practice bank, not official exam weightings. Every page above is a live, crawlable practice page (57 objectives · 352 pages).