Know How to Use a Digital Readiness Assessment to Perform a Gap Analysis Between an Organization’s Current and Desired Positions (4.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A utility company has identified gaps in its digital capabilities, including outdated customer billing systems and a lack of smart meter integration. The strategy team needs to advocate for a digital strategy to the CEO, who is primarily concerned with cost reduction. The gap analysis shows that modernizing the billing system could reduce operational costs, while smart meter integration could improve demand forecasting. What is the most effective way to advocate for the strategy?

   • AFocus on the risks of not modernizing, such as system failures
   • BEmphasize the technological superiority of the proposed solutions
   • CPresent the strategy as a long-term vision without specific financial details
   • DPresent the cost savings from billing modernization and the revenue opportunities from smart meter data
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A financial services firm is considering a move to a fully cloud-based infrastructure. The CIO wants to understand the organization's readiness for this change, including the skills of the IT team and the current infrastructure. What is the most appropriate first step in conducting a digital readiness assessment?

   • ATrain the IT team on cloud technologies
   • BSelect the cloud service provider and migration tools
   • CDevelop a detailed migration timeline
   • DDefine the scope and objectives of the assessment, including the areas to be evaluated
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4. 13foundation · easy

   What does assessing the organization's digital culture involve?

   • AMapping the network topology
   • BEvaluating attitudes toward change and digital adoption
   • CCounting the number of servers in the data center
   • DReviewing the organization's financial statements
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5. 14application · medium

   An insurance company wants to assess its current digital culture to understand how ready employees are for a shift to digital-first processes. The company has a hierarchical structure and employees are accustomed to manual workflows. Which method would best assess the cultural aspect of the current digital state?

   • AConduct focus groups with employees from different departments to discuss their attitudes toward digital change
   • BMeasure the number of digital tools currently in use
   • CAnalyze customer complaints about digital services
   • DReview the company's IT infrastructure documentation
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6. 15foundation · easy

   What is the primary purpose of a digital readiness assessment in the context of digital transformation?

   • ATo measure the financial return of past IT investments
   • BTo evaluate the organization's current digital capabilities and readiness for transformation
   • CTo replace the need for a formal digital strategy
   • DTo guarantee the success of the digital transformation initiative
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