Know How to Use a Digital Readiness Assessment to Perform a Gap Analysis Between an Organization’s Current and Desired Positions (4.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A regional bank wants to assess its readiness for a digital transformation initiative focused on mobile banking. The bank has a legacy core banking system, a mix of on-premises and cloud infrastructure, and a culture that values stability over innovation. The CIO wants to understand the gap between the current state and the desired future state. What is the primary purpose of conducting a digital readiness assessment in this context?

   • ATo guarantee the success of the digital transformation initiative
   • BTo evaluate the bank's current digital capabilities and readiness for transformation
   • CTo select the specific technology vendors for the mobile banking platform
   • DTo comply with regulatory requirements for mobile banking
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   Which of the following is a method used to assess an organization's current digital state?

   • ASetting future revenue targets
   • BConducting stakeholder interviews and surveys
   • CImplementing a new ERP system
   • DDecommissioning legacy applications
   Reveal Solution Discussion Select an answer first
4. 28application · medium

   A retail bank's digital readiness assessment shows that the bank has strong mobile banking capabilities but lacks advanced data analytics for personalized offers. The desired state requires predictive analytics. The strategy team must decide which gaps to address first, given a limited budget and a regulatory deadline for data privacy compliance. What is the most appropriate way to prioritize the gaps?

   • APrioritize gaps that have the highest potential revenue impact, even if they are not compliant
   • BPrioritize gaps that are easiest to close, regardless of strategic importance
   • CPrioritize gaps based on the preferences of the data analytics team
   • DPrioritize gaps that address regulatory compliance first, then those that drive competitive advantage
   Reveal Solution Discussion Select an answer first
5. 29application · medium

   A manufacturing company has identified gaps in its digital capabilities, including a lack of real-time production monitoring and limited data integration between systems. The strategy team needs to advocate for a digital strategy to the board of directors. What is the most effective way to communicate the gap analysis findings to the board?

   • ATranslate the gaps into business impacts, such as reduced downtime and improved decision-making
   • BPresent the technical details of the gaps, including system architecture diagrams
   • CDescribe the gaps in terms of IT team workload and challenges
   • DFocus only on the financial cost of closing the gaps
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   Which statement best describes the role of a digital readiness assessment in strategic planning?

   • AIt provides a snapshot of the organization's current digital state to inform strategic decisions
   • BIt automatically generates the digital strategy without human input
   • CIt is a one-time activity performed after the transformation is complete
   • DIt focuses solely on technology infrastructure, ignoring people and processes
   Reveal Solution Discussion Select an answer first