Know How to Use a Digital Readiness Assessment to Perform a Gap Analysis Between an Organization’s Current and Desired Positions (4.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A professional services firm has completed a digital readiness assessment. The results show that the firm has strong client relationship management but weak internal knowledge sharing. The desired state requires a collaborative knowledge platform. The firm's partners are skeptical about the value of the platform and prefer to focus on client-facing activities. The strategy team must interpret the results and advocate for the strategy. What is the most appropriate way to interpret and use the results?

   • APresent the gap as an IT issue that the IT department should resolve
   • BFocus on the technical features of the knowledge platform to convince the partners
   • CPresent the gap in knowledge sharing as a risk to client service quality and competitive advantage
   • DAcknowledge the partners' skepticism and drop the initiative
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   A non-profit organization wants to assess its digital readiness for a new donor management system. The organization has limited IT staff and relies heavily on volunteers. The board is concerned about the cost of the assessment and wants to ensure it is worthwhile. What is the most important benefit of conducting the assessment before investing in the new system?

   • AIt identifies the gaps between current and desired capabilities, preventing investment in solutions that do not address real needs
   • BIt provides a detailed project plan for the implementation
   • CIt eliminates the need for ongoing training and support
   • DIt guarantees that the new system will be successfully implemented
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which of the following is a common technique used in gap analysis?

   • AComparing current capability levels against target maturity levels
   • BConducting a SWOT analysis of competitors
   • CPerforming a penetration test on the network
   • DReviewing employee satisfaction surveys
   Reveal Solution Discussion Select an answer first
5. 9expert · hard

   A government agency has completed a digital readiness assessment and identified gaps in cybersecurity, data management, and citizen services. The agency has a fixed budget and must address the gaps. The assessment results show that cybersecurity gaps are critical and could lead to data breaches, while citizen services gaps affect public satisfaction. The agency must decide how to allocate the budget. What is the most appropriate approach?

   • AFocus on citizen services gaps first to improve public satisfaction, postponing cybersecurity
   • BAllocate the budget equally across all identified gaps to ensure fairness
   • CDefer all gaps until the next budget cycle to gather more data
   • DPrioritize cybersecurity gaps first because a breach could have severe consequences, then address other gaps
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What is the main purpose of interpreting the results of a digital readiness assessment?

   • ATo automatically implement the necessary changes
   • BTo prioritize gaps and inform strategic decision-making
   • CTo replace the need for stakeholder communication
   • DTo create a detailed project plan for every gap
   Reveal Solution Discussion Select an answer first