Know How to Use a Digital Readiness Assessment to Perform a Gap Analysis Between an Organization’s Current and Desired Positions (4.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A global logistics company is planning a digital transformation to integrate AI-based route optimization. The company operates in multiple regions with varying levels of digital maturity. The CIO wants to conduct a digital readiness assessment, but the regional managers are concerned that the assessment will be used to allocate blame for past failures. What is the most important factor for the success of the assessment?

   • ASelecting a standardized assessment tool that is identical for all regions
   • BConducting the assessment internally to maintain confidentiality
   • CFocusing the assessment only on technical infrastructure, avoiding cultural factors
   • DEnsuring the assessment is perceived as a learning and planning tool, not a performance review
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A retail chain has completed a digital readiness assessment. The current state shows that the company has strong e-commerce capabilities but weak data analytics and personalization. The desired state requires advanced analytics for personalized marketing. Which gap analysis technique would best highlight the specific gaps in capabilities, resources, and processes?

   • ACreate a capability maturity matrix comparing current and desired maturity levels for each capability
   • BCalculate the return on investment for each potential digital initiative
   • CInterview customers about their preferences for personalized marketing
   • DConduct a SWOT analysis of the company's overall business strategy
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   What is the basis for defining the desired digital position of an organization?

   • AThe results of the last security audit
   • BThe current technology trends in the market
   • CThe preferences of the IT department
   • DThe organization's strategic objectives and vision
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What is a key element of effectively advocating for a digital strategy using assessment results?

   • AAvoiding discussion of costs and risks
   • BTailoring the communication to the interests of different stakeholder groups
   • CPresenting only the gaps that are easy to fix
   • DUsing technical jargon to demonstrate expertise
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6. 25application · medium

   A logistics company's digital readiness assessment reveals significant gaps in automation and real-time tracking capabilities. The company has limited budget and must prioritize which gaps to address first. The strategy team needs to decide where to focus. What is the most appropriate approach to prioritize the gaps?

   • APrioritize gaps that have the highest impact on strategic objectives and are feasible to close within budget
   • BPrioritize gaps based on the preferences of the IT department
   • CAddress all gaps simultaneously to achieve the desired state faster
   • DFocus only on gaps that require minimal investment, regardless of strategic importance
   Reveal Solution Discussion Select an answer first