Billing, Cancellation & Refunds

Last updated: September 2026

What you pay for, how to stop paying, and what can and cannot be refunded. In plain words, with no small print hiding anywhere else.

What you pay

There are two separate charges, and they work differently.

• The subscription. A monthly fee that opens the app. It repeats every month until you cancel it.
• The certification lease. A one-time fee for each certification you add. It is charged once and never charged again. The amount depends on how big that book is.

Both are charged together the first time, so you only pay one card fee. Adding more certifications later never changes your monthly price.

Cancelling

You can cancel the subscription at any time, from your account settings. There is no notice period, no cancellation fee, and nobody to ask.

When you cancel, you keep everything until the end of the period you have already paid for. Nothing is switched off early. After that date the books close and the subscription stops.

What happens to your books when you stop

You lease a book, you do not buy it. It stays open for as long as you subscribe. If you stop, it closes — but we never delete it, and we never forget what you paid.

If you come back, that book re-opens for half of what you originally paid. Not half of what it costs by then — half of what you paid. That stays true however long you are away, and even if the book has grown and now costs more for new readers.

Your bookmarks, notes and answers are all still there when you return.

Refunds

The subscription is not refunded for time you have already been billed for. You keep access until the end of that period instead.

The one-time certification lease is not refundable. The whole book opens the moment the payment clears, so there is nothing to return.

This is why we let you read a book free for four hours before asking for any money. Use that time. It is the same book, not a sample, and it exists precisely so that nobody pays for something they have not already seen.

When we will refund anyway

We are not looking to keep money we have not earned. We will refund you if:

• You were charged twice for the same thing.
• You were charged after cancelling.
• You paid for a certification and we could not open it for you.
• Something went wrong on our side that stopped you using what you paid for.

Email contact@examers.io and tell us what happened. A refund goes back to the card you paid with, and usually takes five to ten working days to appear — that part is your bank, not us.

Before you raise a dispute with your bank

If a charge looks wrong, please email us first. A bank dispute takes weeks and we cannot talk to you during it. An email is usually answered the same day, and if we owe you money we will simply send it back.

On your statement the charge appears as EXAMERS.IO, which is this website — so you can always check what it was.

Prices changing

If we change the subscription price, we will tell you by email before it happens, and you can cancel before the new price applies. A lease you have already paid for is never re-charged and never re-priced.

Questions

Email contact@examers.io or use our Contact page. See also our Terms and Privacy policy.

Examers.io is an independent learning platform and is not affiliated with, endorsed by, or a partner of any certification body or exam provider. Organization names, exam codes and trademarks belong to their respective owners and are used for identification only.