Know How to Use a Digital Readiness Assessment to Perform a Gap Analysis Between an Organization’s Current and Desired Positions (4.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A hospital network is assessing its current digital state to prepare for a telemedicine initiative. The network has multiple departments with different levels of digital adoption. Some departments have advanced electronic health records (EHR) systems, while others still use paper records. The assessment team must decide how to aggregate the data to get an accurate picture. What is the most appropriate approach?

   • AUse the results from the most advanced department as a proxy for the entire network
   • BAverage the results across all departments to get a single overall score
   • CFocus only on the departments with the lowest digital adoption
   • DAssess each department separately and then aggregate the results to identify patterns and variations
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which element is typically included when defining the desired digital position?

   • AA list of all current IT incidents
   • BThe historical budget for IT operations
   • CThe names of vendors currently used
   • DTarget maturity levels for key digital capabilities
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A manufacturing company is planning to implement IoT sensors on its production lines. The digital strategy team needs to assess the current state of the organization's digital capabilities. Which combination of methods would provide the most comprehensive view of the current digital state?

   • ARun a pilot IoT project and measure its technical performance
   • BReview the annual IT budget and compare it to industry benchmarks
   • CSurvey employees about their digital skills and conduct interviews with IT and operations leaders
   • DAnalyze customer feedback from social media platforms
   Reveal Solution Discussion Select an answer first
5. 4expert · hard

   A hospitality group is assessing its current digital state to support a strategy of personalized guest experiences. The group has a central reservation system but individual hotels have different levels of digital adoption. Some hotels use advanced CRM systems, while others rely on manual check-in processes. The assessment team needs to identify the gaps that will have the most impact on the strategy. What is the most appropriate approach?

   • AUse the assessment results from the most advanced hotel to represent the entire group
   • BImplement a single technology solution across all hotels to standardize the current state
   • CFocus on the hotels with the highest revenue to ensure the strategy is profitable
   • DAssess the digital maturity of each hotel and compare it to the desired state for personalized experiences
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A university wants to define its desired digital position to support a strategy of enhancing the student experience through a mobile app and personalized learning. The university currently has a basic learning management system and limited mobile capabilities. What is the most appropriate way to define the desired digital position?

   • AEstimate the budget required for the mobile app and learning platform upgrades
   • BSurvey students about their preferred mobile app features
   • CIdentify the specific mobile app development framework to use
   • DSpecify the target maturity levels for student engagement, mobile access, and personalized learning capabilities
   Reveal Solution Discussion Select an answer first