Know How to Define Operating Models for Digital Organizations (2.9, 12.2, Architecture Management Practice 2.1 & 2.4, and Workforce and Talent Management Practice 2.1 & 2.4, Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is the purpose of evaluating the effectiveness of an operating model?

   • ATo document the organization's history
   • BTo justify the organization's budget to stakeholders
   • CTo identify areas for improvement and ensure alignment with strategy
   • DTo compare the organization's technology with competitors
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2. 2foundation · easy

   Which indicator would best help evaluate the effectiveness of an operating model?

   • AThe number of IT systems in use
   • BThe number of employees in the organization
   • CThe age of the organization's technology
   • DThe organization's ability to achieve its strategic goals
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4. 3expert · hard

   A public sector organization is defining an operating model to support a digital transformation strategy. The strategy emphasizes citizen-centric services and data sharing across agencies. However, the organization has legacy systems with inconsistent data formats and strict data protection regulations. The architecture team has proposed a set of principles, but there is resistance from business units that fear losing control of their data. What should the operating model include to address this resistance?

   • AA policy that allows each agency to define its own data standards.
   • BA mandate that all data be stored in a single centralized repository.
   • CA data governance framework that defines ownership, standards, and sharing agreements.
   • DA technology solution that automatically translates data formats without governance.
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5. 4application · medium

   An insurance company has implemented a new operating model with agile squads and a focus on customer journeys. After a year, customer satisfaction scores have improved, but time-to-market for new products has not changed. The leadership team wants to understand why. What should they do?

   • AConduct more customer surveys to refine the customer journey maps.
   • BReplace the agile squads with a traditional project-based structure.
   • CAnalyze the value streams to identify bottlenecks in the product development process.
   • DIncrease the size of the agile squads to speed up development.
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6. 5application · medium

   A bank has implemented a new operating model with a focus on digital channels. The model includes a new governance structure and cross-functional teams. After six months, the bank notices that digital channel usage has increased, but operational costs have also risen. What should the bank do to evaluate the operating model's effectiveness?

   • AConduct a survey to measure employee satisfaction with the new model.
   • BRevert to the previous operating model to reduce costs.
   • CFocus solely on reducing operational costs to improve profitability.
   • DCompare the operating model's performance against the strategic objectives and key performance indicators.
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