Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium · select all that apply

   A hospital is implementing a digital transformation programme to introduce a new patient portal. The programme manager is planning stakeholder engagement. Which of the following are effective stakeholder engagement activities? Select all that apply.

   • AConducting workshops with patients to gather requirements
   • BCreating a feedback mechanism for stakeholders to raise concerns
   • CSending a monthly newsletter to all stakeholders
   • DProviding regular updates to the board on programme progress
   • ELimiting communication to the IT department
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2. 2application · easy · select all that apply

   A government agency is planning a digital transformation programme to modernize its citizen services. The programme manager is identifying the typical activities that should be included in the programme. Which of the following are typical activities of a digital transformation programme? Select all that apply.

   • AExecuting the plan and managing resources
   • BDefining the programme's objectives and scope
   • CEngaging stakeholders and managing communication
   • DWriting code for all new systems
   • EMonitoring progress and evaluating outcomes
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4. 3foundation · easy

   Which activity is part of monitoring and evaluating a digital transformation programme?

   • AMeasuring progress against defined metrics
   • BAssigning tasks to team members
   • CDeveloping the programme's roadmap
   • DDefining the programme's scope
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5. 4foundation · easy

   Which activity is part of the execution phase of a digital transformation programme?

   • AIdentifying stakeholder expectations
   • BCoordinating tasks among team members
   • CDefining the programme's success criteria
   • DConducting a lessons-learned workshop
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6. 5expert · hard

   A bank has completed the implementation phase of a digital transformation programme to introduce a new mobile banking app. The programme manager is now in the monitoring and evaluation phase. Early usage data shows that the app is being downloaded but not actively used. The programme sponsor is concerned about the return on investment. What should the programme manager do FIRST?

   • AConclude that the programme failed and stop further investment.
   • BAnalyze the usage data and user feedback to identify barriers to adoption.
   • CChange the app's features to match competitor apps.
   • DLaunch a marketing campaign to promote the app.
   Reveal Solution Discussion Select an answer first