Apply the Following Approaches to Strategy Coordination and Implementation ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A media company is incrementally migrating its content management system to a cloud-native platform. The migration is planned in monthly releases, each moving a set of content types. After three successful releases, the company acquires a smaller content agency that uses a different CMS. What should the strategy lead do to incorporate the acquisition into the incremental migration?

   • ALeave the acquired agency on its existing CMS indefinitely, with no plan to migrate its content.
   • BMigrate the acquired agency's content in the very next release, without data mapping, to meet the acquisition deadline.
   • CPause the incremental migration and run a separate large-scale project to migrate the acquired agency's content first.
   • DAdd the acquired agency's content types to the migration backlog and schedule them in a future release, after the agency's data is mapped to the target model.
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2. 2foundation · easy

   How does incremental transformation deliver change?

   • AThrough a single, large-scale project that changes everything at once.
   • BBy focusing only on technology upgrades and ignoring process changes.
   • CThrough a series of small, continuous steps that build on each other.
   • DBy making changes only when a crisis occurs.
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4. 3application · medium

   A university is rolling out a new student information system. The rollout is incremental, with each faculty going live in a term. The IT help desk reports that staff in the first faculty are submitting many tickets about the new system's interface. The project team is considering whether to change the interface before the next faculty goes live. What should the strategy lead consider first?

   • AImmediately redesign the interface based on the volume of tickets, without further analysis.
   • BAnalyze the tickets to determine whether the issues are due to a lack of training, a genuine usability defect, or a mismatch with existing workflows.
   • CCancel the rollout to the next faculty until all tickets from the first faculty are resolved.
   • DIncrease the help desk staffing for the next faculty to handle a similar volume of tickets.
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5. 4foundation · easy

   What is a key benefit of coordinating incremental changes within a digital and IT strategy?

   • AIt ensures that changes are made only by senior leadership.
   • BIt enables the organization to adapt quickly to feedback and changing circumstances.
   • CIt guarantees that the transformation will be completed in a fixed timeframe.
   • DIt allows the organization to avoid all risks associated with change.
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6. 5application · medium

   A logistics company is incrementally introducing a new fleet management system. The rollout is planned by region, with each region's drivers trained in the month before go-live. After the first region goes live, the strategy lead notices that drivers are using the system's GPS tracking but not the electronic proof-of-delivery feature. What should the strategy lead do?

   • ADelay the rollout to the next region until the first region fully adopts the feature.
   • BAdd more features to the system to make it more attractive to drivers.
   • CConduct a short survey or focus group with the first region's drivers to understand their concerns about the proof-of-delivery feature, then adjust training for the next region.
   • DMake the proof-of-delivery feature mandatory by disabling the paper-based alternative in the system.
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