Apply the Following Approaches to Strategy Coordination and Implementation ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–24

1. 21expert · hard

   A large retail group has acquired a smaller e-commerce startup. The startup's IT is built on a modern microservices architecture with rapid release cycles, while the retail group uses a centralized, change-controlled monolith. The group's CIO wants to integrate the two IT departments within 12 months. The startup's engineers are threatening to leave if forced to adopt the group's rigid processes. Which strategy best balances the need for integration with the need to retain the startup's talent and agility?

   • AAdopt a federated operating model where the startup retains its own tooling and release processes, but aligns to the group's security and data standards through defined interfaces.
   • BCreate a single new 'best-of-both' platform by rewriting the retail group's monolith into microservices before any integration begins.
   • CKeep the two IT departments fully separate for the first three years, with no shared standards or interfaces.
   • DImmediately migrate the startup's workloads onto the group's centralized platform and enforce the group's change management process for all releases.
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2. 22expert · hard

   A multinational conglomerate is acquiring a niche software company. The software company's product is critical to the conglomerate's new digital strategy, but its IT infrastructure is outdated and cannot scale. The conglomerate's CIO must decide how to integrate the acquisition. The software company's founders want to retain control of product development. What is the most effective strategic approach?

   • AKeep the software company's product development team intact, but migrate its product to the conglomerate's scalable cloud platform with a defined interface for the rest of the business.
   • BLeave the software company completely independent, with no shared infrastructure or interfaces, to preserve its culture.
   • CShut down the software company's product and rebuild it from scratch within the conglomerate's IT department.
   • DAbsorb the software company's team into the conglomerate's central IT department and re-platform the product using the conglomerate's standard tools.
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4. 23application · medium

   A public sector agency is introducing a new case management system. The strategy is incremental, with each department adopting the system in phases. A senior caseworker in the first department is a vocal skeptic and has influence over her peers. The project manager wants to proceed with training as scheduled. What should the strategy lead do first?

   • ARemove the caseworker from the first department and place her in a department that goes live later.
   • BProceed with training and rely on the project sponsor to issue a directive that all staff must comply.
   • CEngage the senior caseworker in a structured conversation to understand her concerns and identify how the new system could address her pain points.
   • DDelay the entire program until a formal employee satisfaction survey is completed.
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5. 24foundation · easy

   How should individual changes be coordinated within the broader strategy?

   • ABy implementing them in isolation to avoid interference with other changes.
   • BBy ensuring they are aligned with the strategic objectives and sequenced appropriately.
   • CBy prioritizing speed over alignment to achieve quick results.
   • DBy delegating all coordination to external consultants.
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