Explain the Major Skills Required of Leaders in a Digital Organization (6.2 (excluding 6.2.1), 9 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A global bank's IT department uses a rigid, plan-driven approach. A new regulation requires the bank to implement significant compliance changes within six months. The compliance team wants a detailed upfront plan, while the IT director argues for an agile approach to adapt as requirements evolve. The CIO must choose a path. What is the best approach?

   • ADelay the project until the regulations are fully finalized to avoid rework
   • BUse a hybrid approach: define a high-level compliance roadmap, then run short iterative sprints to implement and adapt to regulatory clarifications
   • CAdopt a pure agile approach with no upfront planning, relying entirely on iterative discovery
   • DFollow the compliance team's detailed upfront plan to ensure all requirements are met on time
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2. 2application · medium

   An e-commerce company experiences a major cyberattack that takes its website offline for six hours. The CEO must lead the response. The board wants a detailed post-incident report, while customers demand immediate communication. What is the CEO's most effective immediate action?

   • AActivate the crisis communication plan to inform customers and stakeholders, while initiating the incident response process
   • BFocus exclusively on the technical team to restore service as quickly as possible
   • CWait until the website is restored before making any public statement
   • DCommission the post-incident report immediately to satisfy the board's request
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4. 3application · medium

   A retail company's IT department traditionally uses annual planning cycles. The new CIO wants to adopt a more agile approach to respond to rapid market changes. Several department heads resist, citing compliance requirements that demand long-term documentation. What approach best demonstrates agile and adaptive leadership while respecting compliance needs?

   • AImplement quarterly planning cycles with flexible scope, while maintaining a compliance framework that documents decisions and changes
   • BDelegate all planning decisions to individual department heads without central coordination
   • CKeep annual plans but add monthly status meetings to review progress against the original plan
   • DEliminate formal planning entirely and let teams self-organize around emerging priorities
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5. 4expert · hard

   A university is implementing a new student information system. Faculty are concerned about data privacy, students want a better mobile experience, and IT staff are worried about the increased support burden. The project sponsor must engage all three groups. What is the most effective engagement strategy?

   • AEstablish a governance board with representatives from faculty, students, and IT, and use it to make key design decisions
   • BCommunicate the benefits of the new system through a series of presentations to each group
   • CPrioritize the student experience since students are the primary users of the system
   • DDelegate all design decisions to the IT department since they understand the technical constraints
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6. 5expert · hard

   A pharmaceutical company's R&D team is highly innovative but often fails to bring products to market quickly. The CEO wants to foster innovation while also improving time-to-market. The team resists process changes, fearing they will stifle creativity. What approach best balances these competing needs?

   • ARemove all process constraints to let the R&D team innovate freely
   • BSet a mandatory deadline for each project and hold the team accountable for meeting it
   • CImpose a strict project management methodology with fixed milestones and deliverables
   • DIntroduce lightweight stage-gate reviews that allow for iterative development while providing checkpoints for strategic alignment
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