Explain the Major Skills Required of Leaders in a Digital Organization (6.2 (excluding 6.2.1), 9 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   What is a leader's role in crisis management?

   • ATo withhold information from stakeholders to avoid panic
   • BTo focus only on the technical aspects of the crisis
   • CTo provide clear direction and communicate effectively during the crisis
   • DTo delegate all crisis decisions to external consultants
   Reveal Solution Discussion Select an answer first
2. 32application · medium

   A newly appointed CIO of a hospital network is building a leadership team to drive digital transformation. The CIO must ensure the team covers the major skill categories required for digital leadership. Which combination of roles best covers these categories?

   • AAn external consulting firm to manage all digital projects
   • BA chief financial officer, a head of human resources, a legal counsel, and a facilities manager
   • CA single chief technology officer with full authority over all digital initiatives
   • DA chief data officer, a head of digital innovation, a cybersecurity lead, and a change management director
   Reveal Solution Discussion Select an answer first
4. 33foundation · easy

   What is a key way leaders can foster a culture of innovation?

   • AEncouraging experimentation and learning from failures
   • BPunishing failures to discourage mistakes
   • CRestricting new ideas to senior management
   • DFocusing only on incremental improvements
   Reveal Solution Discussion Select an answer first
5. 34application · medium

   A telecommunications company's product development is slow because marketing, engineering, and customer support rarely share information. Each department has its own goals and metrics. The VP of Product wants to improve collaboration. What initiative would most effectively break down these silos?

   • ARotate employees between departments every six months
   • BHold a monthly all-hands meeting where each department presents its updates
   • CEstablish cross-functional product teams with shared objectives and joint performance metrics
   • DCreate a shared document repository so all departments can access each other's reports
   Reveal Solution Discussion Select an answer first
6. 35foundation · easy

   Which action best exemplifies data-driven decision making?

   • AAnalyzing customer usage data to decide on feature improvements
   • BFollowing the approach of a competitor without analysis
   • CChoosing a strategy based on the CEO's experience
   • DMaking decisions based on the most vocal stakeholder
   Reveal Solution Discussion Select an answer first