Explain the Major Skills Required of Leaders in a Digital Organization (6.2 (excluding 6.2.1), 9 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   According to ITIL 4, which of the following is a major skill category required for leaders in a digital organization?

   • ANetwork infrastructure management
   • BTechnical coding proficiency
   • CStrategic thinking and vision
   • DDatabase administration
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2. 7foundation · easy

   Which skill category is most directly associated with a leader's ability to interpret data and use it to guide decisions?

   • AData-driven decision making
   • BAgile leadership
   • CDigital literacy
   • DStakeholder engagement
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4. 8expert · hard

   A CEO of a logistics company is considering blockchain for supply chain traceability. The CTO is enthusiastic, but the CFO notes that the technology is unproven in their industry and the implementation cost is high. The CEO must decide whether to invest. What is the most digitally literate decision?

   • AWait for competitors to adopt blockchain first and learn from their experiences
   • BCommission a proof of concept focused on a specific high-value use case, with clear success criteria and a cost-benefit analysis
   • CApprove the full implementation because blockchain is a transformative technology that will give the company a competitive edge
   • DReject the technology because it is unproven and the cost is too high
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5. 9foundation · easy

   What is a key aspect of building organizational resilience?

   • ADeveloping the ability to adapt to disruptions
   • BAvoiding all risks to prevent disruptions
   • CFocusing only on short-term recovery
   • DRelying on a single point of failure
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6. 10application · medium

   A logistics firm is deciding whether to invest in predictive analytics for route optimization. The CFO wants a decision based on hard numbers, while the operations director warns that data quality is poor. The CEO must decide. What is the most data-driven approach for the CEO?

   • AReject the investment because the operations director's warning indicates the project is not viable
   • BApprove the investment based on industry reports showing similar firms achieved 15% cost savings
   • CDefer the decision until the next fiscal year to see if competitors publish more results
   • DCommission a data quality assessment and a cost-benefit analysis before committing to the investment
   Reveal Solution Discussion Select an answer first