Explain the Major Skills Required of Leaders in a Digital Organization (6.2 (excluding 6.2.1), 9 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is a primary role of leaders in change management?

   • ATo implement all changes without consulting stakeholders
   • BTo communicate the vision and benefits of the change
   • CTo focus only on technical aspects of the change
   • DTo avoid discussing the change until it is fully implemented
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A city's transportation authority has data showing that a new bike-sharing scheme would reduce traffic congestion by 12%, but the data also shows it would disproportionately benefit wealthier neighborhoods. The mayor must decide whether to proceed. The city council is divided. What is the most responsible data-driven approach?

   • AUse the data to design an equity-focused implementation plan, such as placing stations in underserved areas, and present this to the council
   • BReject the scheme because the equity data shows it would not benefit everyone equally
   • CProceed with the scheme as planned because the overall congestion reduction benefits the city as a whole
   • DCommission a new study to collect more data before making any decision
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A software company's development team has not proposed a new idea in months. The manager notices that failed experiments are informally punished, and the team is overloaded with maintenance work. What change would most effectively foster a culture of innovation and continuous improvement?

   • AMandate that every team member submit one idea per month
   • BIntroduce a 'safe-to-fail' experimentation framework and allocate dedicated time for improvement work
   • COffer a cash bonus to any team member who proposes an idea that is implemented
   • DReassign the maintenance work to a separate team so the developers can focus on new features
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A city government is deploying facial recognition for public safety. Privacy advocates raise concerns about bias and civil liberties. The mayor must decide whether to proceed. What action best demonstrates ethical and responsible leadership?

   • ACommission an independent ethics and bias audit, and publish the results before making a final decision
   • BProceed with the deployment because the technology will reduce crime rates
   • CDelegate the decision to the police department since they are the operational experts
   • DCancel the project entirely to avoid any ethical controversy
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A media company's CEO wants to pivot from traditional broadcasting to a streaming-first model. The board supports the vision but is concerned about the cost of the transition and the risk of cannibalizing existing revenue. The CTO proposes a phased migration, while the CFO wants a clear financial model. The CEO must reconcile these views to set the strategic direction. What should the CEO do?

   • ACommit fully to the streaming model immediately to signal a clear break from the past
   • BMaintain the current broadcasting model and add streaming as a small experimental side project
   • CDevelop a strategic roadmap that sequences the transition into phases, each with clear financial targets and go/no-go decision points
   • DAsk the CTO to build the streaming platform first and worry about the financial model later
   Reveal Solution Discussion Select an answer first