Explain How to Assess Success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 Including Subsections for All, Measurement and Reporting Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   What is a strategic pivot in the context of strategy adjustments?

   • AA decision to stop all strategic initiatives
   • BA minor formatting change to the strategy document
   • CA significant change in strategic direction based on assessment findings
   • DA routine update of the project plan
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which activity is part of the ITIL 4 measurement and reporting practice?

   • ADefining what to measure and how to measure it
   • BDesigning the network infrastructure
   • CDeveloping new software applications
   • DHiring staff for the IT department
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   What is the purpose of setting target values for KPIs in a Digital and IT Strategy?

   • ATo record the current performance level
   • BTo define the desired level of performance that indicates success
   • CTo replace the need for strategic objectives
   • DTo determine the reporting cadence
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   What is a key consideration when communicating strategy performance to different stakeholders?

   • AAvoiding communication until the strategy is fully complete
   • BSharing only positive results to maintain morale
   • CTailoring the message to the interests and needs of each audience
   • DUsing the same detailed report for all audiences
   Reveal Solution Discussion Select an answer first
6. 5expert · hard

   A company implemented a digital strategy to improve employee productivity. The KPI for 'average task completion time' improved by 10%, but the KPI for 'employee satisfaction' decreased by 5%. What should the company do to incorporate this feedback into future strategy planning?

   • AInvestigate the cause of the satisfaction decline and address it in the next strategy cycle
   • BSet higher productivity targets to compensate for the satisfaction decline
   • CAbandon the strategy because it negatively impacted employee satisfaction
   • DFocus only on the productivity improvement and ignore the satisfaction decline
   Reveal Solution Discussion Select an answer first