Explain How to Assess Success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 Including Subsections for All, Measurement and Reporting Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A healthcare provider's digital strategy includes a KPI for patient portal adoption. The strategy team is designing the reporting structure. Which reporting cadence is most appropriate for this KPI?

   • AAnnual report to the entire organization
   • BMonthly report to the executive board
   • CDaily email to all staff
   • DReal-time dashboard for all stakeholders
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A bank's digital strategy includes a KPI for 'reduction in customer onboarding time' from 10 days to 3 days. After six months, the measured average is 4 days. What does this indicate?

   • AThe strategy has exceeded its target
   • BThe strategy is on track and no action is needed
   • CThe strategy is progressing but has not yet met the target
   • DThe KPI is not measurable and should be replaced
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   How does feedback from strategy assessment contribute to continuous improvement?

   • AIt guarantees the next strategy will be successful
   • BIt eliminates the need for future assessments
   • CIt replaces the need for stakeholder communication
   • DIt provides lessons learned that inform future strategy planning and execution
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   What is the purpose of conducting strategy reviews and adjustments?

   • ATo increase the reporting frequency
   • BTo celebrate achievements without making changes
   • CTo replace the strategy team
   • DTo use assessment findings to improve or correct the strategy
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which comparison is central to evaluating strategy success?

   • ANumber of projects completed versus number planned
   • BTime spent versus time estimated
   • CBudget spent versus budget allocated
   • DActual outcomes versus intended objectives
   Reveal Solution Discussion Select an answer first