Explain How to Assess Success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 Including Subsections for All, Measurement and Reporting Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A manufacturing company has implemented a new digital strategy. The strategy team needs to establish a measurement and reporting practice. Which approach best aligns with ITIL 4 guidance?

   • ACollect all available data and report everything to all stakeholders to ensure transparency
   • BDefine what to measure, collect data automatically where possible, and present reports tailored to each audience
   • CFocus only on financial metrics because they are the most important for strategy evaluation
   • DUse a single standard report for all stakeholders to simplify the process
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A company's digital strategy had two objectives: reduce operational costs by 10% and increase customer satisfaction by 5 points. At the end of the strategy period, operational costs decreased by 12%, but customer satisfaction increased by only 2 points. How should the overall success of the strategy be evaluated?

   • AThe strategy is partially successful, with mixed results across objectives
   • BThe strategy's success cannot be determined without more data
   • CThe strategy is a success because one objective was exceeded
   • DThe strategy is a failure because one objective was not met
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4. 13foundation · easy

   Why is it important to communicate strategy success to stakeholders?

   • ATo build trust and support for the strategy
   • BTo justify budget increases without evidence
   • CTo hide any negative performance data
   • DTo avoid stakeholder questions
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5. 14application · medium

   After a strategy review, a company learns that a new customer relationship management (CRM) system did not improve sales as expected. The analysis shows that the sales team was not adequately trained. What should the company do to incorporate this lesson?

   • AAbandon the CRM system and revert to the old process
   • BIgnore the finding because the strategy is already implemented
   • CProvide additional training to the sales team and monitor the KPI
   • DBlame the sales team for not using the system
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6. 15application · medium

   A technology company's digital strategy includes a KPI for 'time to market for new features'. The current value is 6 weeks, while the target is 4 weeks. Analysis shows that the bottleneck is in the testing phase. What should the strategy team do?

   • ARemove the KPI because it is not achievable
   • BContinue with the current process and hope for improvement
   • CInvest in automated testing tools to reduce testing time
   • DAdjust the target to 6 weeks to reflect reality
   Reveal Solution Discussion Select an answer first