Explain How to Assess Success of a Digital and IT Strategy (7.1, 7.2, 7.3, 7.4 Including Subsections for All, Measurement and Reporting Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which characteristic is essential for a well-defined success criterion in a Digital and IT Strategy?

   • AIt is identical for every strategic initiative
   • BIt is broad enough to cover all possible outcomes
   • CIt is based on the personal preferences of the strategy sponsor
   • DIt is measurable and aligned with a strategic objective
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A public sector organization implemented a digital strategy to improve citizen satisfaction with online services. At the end of the strategy period, the satisfaction score increased from 70% to 78%, against a target of 80%. What is the most accurate evaluation of the strategy outcome?

   • AThe strategy was partially successful, achieving most of the intended improvement
   • BThe strategy was successful because the target was met
   • CThe strategy's success cannot be determined without additional data
   • DThe strategy was a complete failure because the target was not met
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A retail company's digital strategy aims to increase online sales by 20% within two years. The strategy team is selecting KPIs to track progress. Which KPI set best aligns with this strategic objective?

   • ANumber of website visitors per month
   • BOnline sales revenue per quarter
   • CAverage order value per transaction
   • DCustomer satisfaction score (CSAT)
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What is the purpose of evaluating strategy outcomes against objectives?

   • ATo identify new market opportunities
   • BTo create a new strategic plan
   • CTo assign individual performance ratings
   • DTo determine whether the strategy achieved its intended results
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   What is the primary focus of the ITIL 4 measurement and reporting practice?

   • ATo define the organizational structure for IT services
   • BTo collect, analyze, and present data to support decision-making
   • CTo ensure compliance with financial regulations
   • DTo automate all IT operations
   Reveal Solution Discussion Select an answer first