Apply the Following Approaches to Strategy Coordination and Implementation ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which characteristic is most typical of a large-scale transformation initiative?

   • AIt is executed quickly with minimal planning and little need for stakeholder engagement.
   • BIt is limited to a single business unit and has minimal impact on other areas.
   • CIt involves a broad scope, significant impact across the organization, and high-level coordination.
   • DIt focuses only on technology changes and does not affect processes or people.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A manufacturing company is rolling out a new ERP system. The strategy calls for incremental transformation, with each factory going live in a separate wave over 18 months. The first wave at the pilot factory has just completed, and the change manager reports that several shop-floor supervisors are resisting the new workflow because they were not consulted during the pilot design. What should the strategy lead do to improve the next wave?

   • AMandate that all supervisors in the next wave attend the same training as the pilot factory, without modification.
   • BIncorporate feedback from the pilot factory's supervisors into the next wave's training and change communication plan.
   • CReplace the pilot factory's supervisors with more change-ready staff from other factories.
   • DDelay the next wave by six months to conduct a full organizational culture assessment.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A hospital network is digitizing patient records. The strategy is to roll out the electronic health record (EHR) system one department at a time over two years. After the first department goes live, the IT team discovers that the integration with the legacy lab system is unreliable, causing delays. What should the strategy lead do?

   • AAbandon the incremental approach and switch to a big-bang deployment across all remaining departments to get it over with.
   • BReplace the legacy lab system with a new one immediately to eliminate the integration problem.
   • CContinue the rollout as planned and log the integration issue as a known problem to be fixed after all departments are live.
   • DPause the rollout, fix the integration issue, and add a regression test to the deployment checklist before proceeding to the next department.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A government agency is implementing a new citizen portal as part of a large-scale digital transformation. The portal will replace several legacy forms and processes. The agency's leadership is focused on the technical rollout, but the strategy lead notices that frontline staff are not using the portal in their daily work and are still directing citizens to paper forms. What should the strategy lead do?

   • AEscalate the issue to the program board and request a mandate that all staff must use the portal.
   • BAdd more features to the portal to make it more attractive to frontline staff.
   • CMake the paper forms unavailable to force staff and citizens to use the portal.
   • DInvestigate the frontline staff's reasons for not using the portal and provide targeted training and support to address their specific concerns.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   What is the role of individual changes within a broader digital and IT strategy?

   • AThey are managed independently without any coordination with other changes.
   • BThey are isolated events that have no impact on the overall strategy.
   • CThey contribute to the overall transformation and must be coordinated to align with strategic goals.
   • DThey are only relevant to the IT department and do not affect other parts of the organization.
   Reveal Solution Discussion Select an answer first