Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which of the following is a typical activity in a digital transformation programme?

   • AConducting annual employee performance reviews
   • BPerforming routine maintenance on legacy systems
   • CDefining the programme's vision and objectives
   • DDesigning the organization's marketing campaign
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A university is implementing a digital transformation programme to introduce a new student portal. The programme manager has identified that students, faculty, and IT staff have different expectations. What is the most effective way to manage communication across these stakeholder groups?

   • ACreate a stakeholder communication plan that tailors messages and channels to each group's needs.
   • BCommunicate only with the faculty because they are the primary users.
   • CSend a single email update to all stakeholders at the end of each month.
   • DUse a single social media platform to reach all stakeholders informally.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A manufacturing company is implementing a digital transformation programme to introduce IoT sensors on the production line. The IT team is enthusiastic, but the production staff are worried about job losses and increased surveillance. The programme manager needs to engage stakeholders effectively. Which approach best addresses the concerns of the production staff?

   • AConduct focus groups with production staff to understand their concerns and co-create solutions.
   • BProceed with the implementation and address concerns after the system is live.
   • CHold a town hall meeting to explain the benefits of IoT and how it will improve efficiency.
   • DCreate a detailed technical specification and share it with the production managers only.
   Reveal Solution Discussion Select an answer first
5. 24expert · hard

   A logistics company is executing a digital transformation programme to implement a new fleet management system. The programme is running behind schedule because of unexpected technical issues. The programme manager must decide how to proceed. The sponsor is concerned about cost overruns. What is the BEST course of action?

   • AAnalyze the impact of the delays and explore options to optimize the plan within the existing budget.
   • BContinue with the current plan and hope the issues resolve themselves.
   • CIncrease the budget to hire additional contractors to speed up the work.
   • DReduce the scope of the programme to meet the original timeline and budget.
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   Which activity is most likely to be part of a digital transformation programme?

   • AConducting a feasibility study for a new product line
   • BManaging the day-to-day IT help desk
   • CPreparing the annual financial audit report
   • DDeveloping a roadmap for technology-enabled change
   Reveal Solution Discussion Select an answer first