Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which activity supports continuous improvement in a digital transformation programme?

   • AExecuting the project tasks
   • BDeveloping the programme's vision
   • CConducting lessons-learned reviews
   • DAllocating the programme budget
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2. 27application · medium

   A retail chain is executing a digital transformation programme to implement an omnichannel customer service platform. The programme plan has been approved, and the execution phase has begun. The programme manager notices that the IT team is overloaded because they are also supporting business-as-usual operations. What should the programme manager do to keep the programme on track?

   • AReview the programme plan and negotiate with the operations manager to prioritize and balance resources.
   • BReallocate resources from business-as-usual support to the programme without consulting the operations manager.
   • CAsk the IT team to work overtime to complete programme tasks without additional resources.
   • DDelay the programme timeline to match the current resource availability.
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4. 28foundation · easy

   Which activity is part of the planning phase of a digital transformation programme?

   • ADeveloping a detailed project schedule
   • BMeasuring the achievement of benefits
   • CCommunicating progress to stakeholders
   • DDeploying new software to production
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5. 29expert · hard

   A healthcare organization is implementing a digital transformation programme to introduce telemedicine services. The programme manager has identified that physicians are skeptical and patients are concerned about data privacy. The organization has limited budget for communication activities. What is the MOST effective way to engage stakeholders within the budget constraint?

   • AFocus communication on the physicians because they are the primary users.
   • BDelay stakeholder engagement until the system is ready to launch.
   • CUse targeted communication to address the specific concerns of each stakeholder group, leveraging existing channels.
   • DLaunch a comprehensive marketing campaign targeting all stakeholders equally.
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6. 30expert · hard

   A large insurance company is planning a digital transformation programme to modernize its claims processing. The programme sponsor wants to ensure that the programme delivers value quickly, but also wants to avoid disruption to ongoing operations. The programme manager is designing the programme's activity plan. What is the BEST approach?

   • AFocus on the technical implementation and ignore change management.
   • BDelay the programme until all requirements are fully defined.
   • CRun the programme as a single large project to maintain control.
   • DBreak the programme into smaller, incremental releases that deliver value early.
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