Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6application · medium · select all that apply

   A retail company is initiating a digital transformation programme to implement an AI-based inventory management system. The programme manager is in the planning phase. Which of the following activities should be included in the initiation and planning phase? Select all that apply.

   • ADeveloping a detailed project schedule for each task
   • BIdentifying stakeholders and their interests
   • CDefining measurable objectives and success criteria
   • DConducting a post-implementation review
   • EEstablishing a governance structure for decision-making
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2. 7application · medium

   A healthcare provider is halfway through a digital transformation programme to implement electronic health records (EHR). The programme is on schedule, but early feedback from clinicians indicates that the new system is slowing down their workflows. The programme manager needs to evaluate progress and drive improvement. What should the programme manager do?

   • ACollect structured feedback and usage data, then adjust the implementation approach to address workflow issues.
   • BReplace the EHR vendor immediately to fix the workflow problems.
   • CReduce the scope of the programme to avoid further workflow disruption.
   • DContinue with the plan because the programme is on schedule and the feedback is anecdotal.
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4. 8expert · hard

   A telecommunications company is executing a digital transformation programme to upgrade its network infrastructure. The programme is complex, with many interdependencies and a fixed deadline. The programme manager discovers that a critical vendor is behind schedule, which will delay several tasks. What is the BEST course of action?

   • AExtend the deadline without reviewing the impact on other tasks.
   • BImmediately switch to a different vendor to avoid the delay.
   • CAdjust the programme plan to re-sequence tasks and mitigate the impact of the vendor delay.
   • DIgnore the delay because the vendor may catch up later.
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5. 9application · medium · select all that apply

   A manufacturing company is executing a digital transformation programme to implement a new ERP system. The programme manager is coordinating the execution phase. Which of the following are typical execution activities? Select all that apply.

   • ATracking progress against the plan
   • BCoordinating the work of multiple teams
   • CDefining the programme's vision and objectives
   • DConducting a final benefits realization review
   • EAllocating resources to specific tasks
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6. 10application · easy

   A logistics company is starting a digital transformation programme to automate its warehouse operations. The programme sponsor asks the programme manager to outline the typical activities of the programme. Which set of activities best represents the typical lifecycle of a digital transformation programme?

   • AInitiation and planning, stakeholder engagement, implementation, and monitoring and improvement.
   • BMarketing, sales, customer support, and product development.
   • CBudgeting, procurement, vendor management, and contract negotiation.
   • DRequirements gathering, coding, testing, and deployment.
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