Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is a key activity in stakeholder engagement during a digital transformation programme?

   • AIdentifying stakeholders and their interests
   • BWriting code for new applications
   • CPerforming system backups
   • DConducting a financial audit
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2. 12application · medium · select all that apply

   A utility company is in the monitoring and evaluation phase of a digital transformation programme to implement smart meters. The programme manager is planning the evaluation activities. Which of the following are appropriate activities for this phase? Select all that apply.

   • AGathering feedback from customers and employees
   • BMeasuring actual outcomes against the defined KPIs
   • CAllocating resources to implementation tasks
   • DIdentifying lessons learned and areas for improvement
   • EDeveloping the programme business case
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4. 13application · medium

   A public sector organization is implementing a digital transformation programme to move its services online. The programme is nearing completion, and the programme manager wants to evaluate whether the programme has achieved its objectives. What is the MOST appropriate action?

   • AAsk the project teams if they think the programme was successful.
   • BCheck that all tasks in the plan are completed.
   • CCelebrate the completion and move on to the next initiative.
   • DCompare the actual outcomes against the defined objectives and key performance indicators (KPIs).
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5. 14application · medium

   A regional bank is initiating a digital transformation programme to migrate its core banking platform to a cloud-based solution. The programme sponsor has set a high-level goal of 'improving customer experience' but has not defined specific metrics or boundaries. The programme manager is now planning the initiation phase. What should the programme manager do FIRST to ensure the programme can be effectively planned and later evaluated?

   • ASelect the cloud vendor and sign the contract to lock in pricing.
   • BDefine measurable objectives and a clear scope, including what is in and out of the programme.
   • CCreate a detailed communication plan and distribute it to all stakeholders immediately.
   • DDevelop a comprehensive risk register covering all possible risks.
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6. 15application · medium

   A financial services firm is executing a digital transformation programme to implement a new customer relationship management (CRM) system. The programme manager is coordinating tasks across multiple teams. Which activity is MOST critical during the execution phase to ensure the programme stays on track?

   • AConducting a post-implementation review.
   • BFinalizing the business case and obtaining sponsor approval.
   • CDefining the programme's vision and objectives.
   • DRegularly tracking progress against the plan and managing dependencies between tasks.
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