Explain the Typical Activities of a Digital Transformation Programme (6.3.4 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A global retail company is planning a digital transformation programme to unify its e-commerce and physical store systems. The programme has multiple stakeholders, including regional managers who have conflicting priorities. The programme sponsor wants to ensure the programme delivers value quickly while also achieving long-term strategic goals. The programme manager is defining the programme's objectives and scope. What is the BEST approach?

   • ASet objectives that are easy to achieve to ensure the programme is successful.
   • BFocus only on the regions with the highest revenue to maximize impact.
   • CDefine a broad scope that includes all regional requirements to ensure buy-in.
   • DPrioritize objectives based on strategic value and define a scope that balances quick wins with long-term goals.
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2. 17expert · hard

   A multinational corporation is implementing a digital transformation programme to standardize its HR processes globally. The programme manager has to engage stakeholders across different regions with varying levels of digital maturity. The budget for stakeholder engagement is limited. What is the BEST way to allocate the engagement effort?

   • AFocus on regions with the highest digital maturity because they are more likely to adopt.
   • BPrioritize regions based on their impact on the programme's success and their level of resistance.
   • CUse a single global communication channel to reach all regions at once.
   • DAllocate equal effort to all regions to ensure fairness.
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4. 18foundation · easy

   During the initiation and planning phase of a digital transformation programme, which activity is most important?

   • AConducting a post-implementation review
   • BSelecting the software tools for the programme
   • CTraining all employees on new processes
   • DDefining the programme's objectives and scope
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5. 19foundation · easy

   Which activity is part of managing communication in a digital transformation programme?

   • AProviding regular updates to stakeholders
   • BTesting software for defects
   • CInstalling new hardware
   • DDefining the programme's budget
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6. 20foundation · easy

   During the implementation and execution of a digital transformation programme, which activity is essential?

   • AEvaluating the programme's outcomes
   • BManaging resources effectively
   • CSetting the programme's vision
   • DDeveloping the communication plan
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