Know How to Define Operating Models for Digital Organizations (2.9, 12.2, Architecture Management Practice 2.1 & 2.4, and Workforce and Talent Management Practice 2.1 & 2.4, Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A logistics company is designing an operating model to support a new strategy of real-time shipment tracking. The current model is based on functional departments (e.g., fleet management, customer service, IT). The company wants to improve cross-functional collaboration and responsiveness. What design principle should be applied?

   • AAdopt a matrix structure where employees report to two managers.
   • BEstablish a project management office to coordinate cross-functional initiatives.
   • CCreate a central IT department to manage all technology for tracking.
   • DOrganize teams around value streams, such as shipment lifecycle, rather than functions.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A hospital is designing an operating model to support a new telehealth strategy. The architecture team has defined principles for data security and system interoperability. The operating model must ensure that telehealth services can be integrated with existing electronic health records (EHR) systems. What should the operating model include?

   • AA training program for clinicians on how to use telehealth tools.
   • BA decision to outsource telehealth services to a third-party provider.
   • CA policy that requires all telehealth data to be stored separately from EHR systems.
   • DAn integration architecture that defines standards for data exchange between systems.
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   Which of the following is a key component of an operating model for a digital organization?

   • ACompetitor pricing analysis
   • BOrganizational structure
   • CEmployee satisfaction survey results
   • DMarketing campaign calendar
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   When designing an operating model for digital transformation, which principle is most important to ensure the model supports the organization's strategy?

   • ADesigning the model to align with the organization's strategic objectives
   • BMinimizing the number of processes to reduce complexity
   • CFocusing primarily on technology architecture
   • DCopying the operating model of a successful competitor
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A telecommunications company is transitioning to a product-based operating model with cross-functional teams. The current workforce is organized by function (e.g., network, IT, marketing). The transition is expected to take two years. The company faces a tight budget and cannot afford to hire many new employees. What is the most effective approach to workforce planning for this transition?

   • AMaintain the functional structure and create a separate product organization for new initiatives.
   • BHire a large number of new product managers and release existing functional staff.
   • CRedeploy existing staff into product teams and provide training on new ways of working.
   • DOutsource product development to external vendors to avoid internal restructuring.
   Reveal Solution Discussion Select an answer first