Know How to Define Operating Models for Digital Organizations (2.9, 12.2, Architecture Management Practice 2.1 & 2.4, and Workforce and Talent Management Practice 2.1 & 2.4, Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A financial services firm is designing a new operating model to support a strategy of open banking. The firm must share customer data with third-party providers securely and with customer consent. The current operating model is centralized and slow to change. What design principle should be applied to the new operating model?

   • AFocus on building a large internal IT team to manage all integrations.
   • BDesign for modularity and flexibility to enable rapid integration with external partners.
   • CAdopt a project-based approach to manage each partnership separately.
   • DMaintain a centralized structure to ensure tight control over data sharing.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   How does architecture management practice contribute to the design of an operating model?

   • ABy managing the organization's IT budget
   • BBy defining the organization's marketing strategy
   • CBy providing architectural principles and standards that guide the design
   • DBy setting employee performance targets
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A regional bank is shifting from a branch-centric to a digital-first model. The strategy calls for faster product launches and a seamless omnichannel customer experience. The current operating model is siloed by product lines, with IT and business units operating independently. The COO wants an operating model that supports the new strategy while minimizing disruption to existing services. What should the organization do first?

   • AImplement a new IT service management tool to automate workflows across business and IT units.
   • BRedesign the organizational structure to create cross-functional product teams and align them with value streams.
   • CDefine the value streams and map the current operating model against them to identify gaps and dependencies.
   • DOutsource non-core IT functions to a managed service provider to free up internal resources for digital initiatives.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A government agency is defining an operating model to support a new digital services strategy. The strategy aims to improve citizen experience and reduce service delivery times. The agency currently has a hierarchical structure with many layers of approval. What is the most important component of the new operating model to achieve the strategy?

   • AA training program for all staff on digital skills.
   • BA new customer relationship management system to track citizen interactions.
   • CA streamlined governance process that reduces approval layers and empowers teams.
   • DA communication plan to inform citizens about new digital services.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Why is workforce and talent management important when defining an operating model for a digital organization?

   • ATo select the organization's technology platforms
   • BTo determine the organization's legal structure
   • CTo ensure the organization has the right skills and capabilities to execute the operating model
   • DTo define the organization's brand identity
   Reveal Solution Discussion Select an answer first