Know How to Define Operating Models for Digital Organizations (2.9, 12.2, Architecture Management Practice 2.1 & 2.4, and Workforce and Talent Management Practice 2.1 & 2.4, Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A multinational corporation is designing a new operating model that must support both global consistency and local responsiveness. The company operates in countries with different regulatory requirements and customer preferences. The leadership team is debating between a centralized and a decentralized model. What is the most effective design approach?

   • AA fully centralized model to ensure global consistency.
   • BA model that is identical to the current one, with minor adjustments.
   • CA hybrid model with global standards for core processes and local autonomy for customer-facing activities.
   • DA fully decentralized model to maximize local responsiveness.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A healthcare provider is designing a new operating model to support a patient-centric digital strategy. The architecture team has defined target architecture principles, including interoperability and data security. The operating model design must ensure that new digital services can integrate with legacy systems while meeting regulatory requirements. What should the operating model include to address this?

   • AA separate IT department for digital initiatives, isolated from legacy operations.
   • BA policy that mandates the replacement of all legacy systems within two years.
   • CA governance mechanism that reviews all new services against architecture principles and standards.
   • DA focus on technology selection, such as adopting a cloud platform, without considering process changes.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which element is typically included when designing an operating model for a digital organization?

   • AProduct pricing strategy
   • BGovernance mechanisms
   • COffice location selection
   • DCustomer feedback surveys
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A manufacturing company is implementing a new operating model that emphasizes data-driven decision-making and predictive maintenance. The current workforce is skilled in traditional engineering but lacks data science and analytics capabilities. The HR director is concerned about the talent gap. What should the organization do to ensure the operating model can deliver its intended outcomes?

   • AOutsource all data analytics work to a third-party vendor to avoid internal skill development.
   • BRedesign the operating model to avoid the need for data science skills altogether.
   • CHire external data scientists and replace existing engineers who lack these skills.
   • DProvide targeted training and upskilling for current employees while recruiting for critical niche roles.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A software company is evolving from a project-based to a product-based operating model. The strategy is to increase customer value through continuous delivery. The current model has separate development, operations, and support teams. What is the primary purpose of the new operating model in this context?

   • ATo enable end-to-end ownership of products and services, improving value delivery.
   • BTo reduce the cost of IT operations by consolidating teams.
   • CTo align IT with industry best practices such as ITIL.
   • DTo increase the number of projects completed per year.
   Reveal Solution Discussion Select an answer first