Know How to Define Operating Models for Digital Organizations (2.9, 12.2, Architecture Management Practice 2.1 & 2.4, and Workforce and Talent Management Practice 2.1 & 2.4, Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A media company is adopting a new operating model that relies heavily on data analytics to personalize content. The current workforce is strong in creative production but has limited data skills. The company wants to build these capabilities internally rather than outsource. What should the workforce and talent management plan include?

   • AA plan to rotate employees through different departments to gain data skills.
   • BA decision to postpone the operating model change until the workforce is fully skilled.
   • CA policy to hire only experienced data scientists from outside the company.
   • DA training program to upskill existing employees in data analytics and a recruitment plan for specialized roles.
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A manufacturing company has implemented a new operating model with a focus on predictive maintenance and IoT. The model has been in place for a year. The company has seen a reduction in equipment downtime, but the return on investment (ROI) is lower than expected. The leadership team is considering whether to continue with the model or adjust it. What should they do?

   • AAbandon the operating model and revert to traditional maintenance practices.
   • BIncrease investment in IoT technology to improve ROI.
   • CConduct a thorough evaluation of the operating model's costs and benefits, including non-financial outcomes.
   • DFocus only on reducing the cost of the IoT infrastructure.
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A global financial services firm is designing a new operating model to support a strategy of rapid innovation while maintaining strict regulatory compliance. The firm operates in multiple jurisdictions with varying data residency requirements. The architecture team has proposed a federated architecture with local autonomy, but the compliance team is concerned about inconsistent controls. The HR team notes a shortage of compliance skills in local offices. What should the operating model balance to address these competing concerns?

   • ACentralized execution of all digital initiatives to ensure compliance.
   • BOutsource compliance activities to a global third-party to ensure consistency.
   • CCentralized governance for architecture and compliance, with decentralized execution for innovation.
   • DFully decentralized governance to allow each jurisdiction to operate independently.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   Which activity is part of integrating workforce and talent management into an operating model?

   • AIdentifying skill gaps and planning for capability development
   • BSetting the organization's pricing strategy
   • CDesigning the organization's network infrastructure
   • DDeveloping the organization's marketing campaigns
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6. 15application · medium

   A university is redesigning its operating model to support a digital learning strategy. The architecture team has defined target architecture principles, including accessibility and data privacy. The operating model must ensure that all new digital services comply with these principles. What should be put in place?

   • AA policy that requires all new services to be approved by the IT department only.
   • BA technology platform that automatically enforces accessibility and privacy standards.
   • CA governance process that reviews new services against the architecture principles before approval.
   • DA set of guidelines that are communicated to all staff but not enforced.
   Reveal Solution Discussion Select an answer first