Keep It Simple and Practical ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A healthcare provider is designing a digital strategy for patient data interoperability. The strategy must comply with strict regulatory requirements for data privacy and security. The CIO wants to keep the strategy simple, but the compliance team insists on detailed controls and documentation. How should the CIO balance simplicity with necessary detail?

   • ARemove all compliance details from the strategy to keep it simple, and handle compliance separately in operational procedures.
   • BSimplify the strategy by removing all references to specific regulations and rely on general best practices.
   • CAdopt the compliance team's full documentation to avoid any risk of non-compliance, even if it complicates the strategy.
   • DInclude only the regulatory compliance details that are essential for legal operation, and simplify all other aspects of the strategy.
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2. 12application · medium

   A university is formulating its digital strategy. The strategy team has created a complex governance structure with multiple boards and committees. The CIO wants to make the strategy more agile. What should the CIO do to apply 'Keep it simple and practical'?

   • AMaintain the multiple boards to ensure all stakeholders are represented.
   • BStreamline the governance structure to have a single decision-making body with clear authority.
   • CAdd a new committee to oversee the existing committees.
   • DRemove all governance to allow teams to make decisions independently.
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4. 13application · medium

   A retail company is developing its digital strategy. The CIO proposes a detailed 200-page strategy document with multiple governance layers and a complex KPI hierarchy. The board wants a strategy that can be communicated to all employees and adapted quickly. Which approach best aligns with the 'Keep it simple and practical' principle?

   • ASimplify the document to 50 pages but keep all governance layers and KPI details intact.
   • BRetain the detailed document but add an executive summary at the front for quick reading.
   • CDelegate the strategy interpretation to each department to create their own simplified versions.
   • DCreate a one-page strategy summary with clear priorities and a simple KPI set, and use it as the primary reference for decisions.
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5. 14foundation · easy

   How can an organization determine when to eliminate complexity from its strategy?

   • ABy removing any element that is not directly linked to a strategic objective.
   • BBy reducing the number of strategic objectives to one.
   • CBy benchmarking against competitors' strategies.
   • DBy eliminating all processes that are not automated.
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6. 15expert · hard

   A global logistics company is developing a digital strategy to integrate its supply chain systems. The integration requires handling complex data formats and regulatory requirements in multiple countries. The strategy team is debating how much detail to include in the strategy document. Which approach best balances simplicity with necessary detail?

   • ADefine the strategic outcomes and key integration principles, and leave technical data format details to implementation teams.
   • BCreate a separate detailed strategy for each country to handle local complexities.
   • CInclude full technical specifications for data formats in the strategy to ensure accuracy.
   • DOmit all regulatory requirements from the strategy to keep it simple and address them later.
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