Keep It Simple and Practical ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which action best exemplifies applying 'Keep it simple and practical' during strategy formulation?

   • ADefining a few clear strategic objectives that directly support the organization's vision.
   • BEstablishing multiple layers of approval for strategic changes.
   • CCreating a detailed risk register for every possible risk.
   • DIncluding all possible performance metrics to ensure comprehensive monitoring.
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2. 7expert · hard

   A multinational corporation is developing a digital strategy for its global operations. The strategy must address diverse regulatory environments and local market needs. The corporate strategy team wants to keep the strategy simple and consistent globally. What is the best approach?

   • ACreate a single detailed strategy for all countries to ensure consistency.
   • BFocus only on the largest markets and ignore smaller ones to simplify the strategy.
   • CLet each country develop its own strategy without global coordination.
   • DDefine global strategic principles and allow local units to adapt implementation details to meet local requirements.
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4. 8application · easy

   A government agency's digital strategy included a complex performance management system with many metrics. After simplifying to a few key metrics, the agency saw improved employee engagement and better service delivery. What does this example illustrate about the 'Keep it simple and practical' principle?

   • AReducing the number of metrics can improve focus and performance.
   • BPerformance management systems should be avoided in government agencies.
   • CComplex metrics are always necessary for accurate performance measurement.
   • DSimplification always leads to improved employee engagement.
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5. 9foundation · easy

   Which real-world example best illustrates the 'Keep it simple and practical' principle in Digital and IT Strategy?

   • AA company creates a detailed 100-page strategic plan to ensure all stakeholders have complete information.
   • BA company consolidates its customer-facing applications into a single portal to reduce user confusion.
   • CA company implements a comprehensive IT service management tool with all available modules to cover every possible need.
   • DA company adopts a multi-cloud strategy to avoid vendor lock-in, even though it increases operational complexity.
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6. 10application · medium

   A manufacturing company is formulating its digital strategy. The strategy team includes representatives from all departments, each with their own objectives. The resulting strategy has conflicting goals and a complex structure. What should the strategy lead do to apply 'Keep it simple and practical'?

   • APrioritize the objectives from the largest department and drop the rest.
   • BCreate a separate strategy for each department to avoid conflicts.
   • CIncorporate all departmental objectives into the strategy to ensure buy-in.
   • DFacilitate a workshop to align on a few shared strategic goals and remove conflicting objectives.
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