Optimize and Automate ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A software company is developing an AI-based system to review code changes. The system can identify potential bugs and style issues. The company wants to reduce the time developers spend on code review while maintaining code quality. What is the best way to balance human and automated code review?

   • AKeep manual code review for all changes, but use AI to generate reports for developers.
   • BUse AI to flag potential issues, but require human developers to review and approve all changes.
   • CUse AI to review all code changes and automatically approve them if no issues are found.
   • DUse AI to review only non-critical code, and keep manual review for critical code.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is a key consideration when implementing automation to support strategic goals?

   • AAutomation should be implemented without considering the impact on staff
   • BAutomation should replace human decision-making in all strategic decisions
   • CAutomation should be applied only to processes that are already optimized
   • DAutomation should be implemented across all processes to ensure consistency
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   How does the 'Optimize and automate' principle support continuous improvement?

   • ABy focusing only on initial optimization without further review
   • BBy encouraging regular reviews of processes and automation to identify further improvements
   • CBy prioritizing automation over optimization in all cases
   • DBy ensuring that all processes are automated to eliminate the need for improvement
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A telecommunications company wants to automate network fault detection and response. The network operations team is concerned about automated actions causing service disruptions. What is the most appropriate automation strategy?

   • AAutomate all responses, including traffic rerouting, to minimize downtime.
   • BAutomate only the detection and send alerts, but do not automate any responses.
   • CAutomate detection and routine responses, but require human approval for high-impact actions like rerouting traffic.
   • DKeep all fault detection and response manual to avoid any risk.
   Reveal Solution Discussion Select an answer first
6. 5application · medium

   A financial services firm is redesigning its loan approval process. Currently, loan officers manually review each application, check credit scores, and verify income documents. The firm wants to reduce approval time while maintaining regulatory compliance and the ability to handle exceptions. Which approach best aligns with the 'Optimize and automate' guiding principle?

   • AAutomate the entire loan approval process, including exception handling, to eliminate human involvement and maximize speed.
   • BAutomate only the credit score check and keep all other steps manual to avoid changing the existing process.
   • CFirst streamline the process steps, then automate the routine, rule-based parts while keeping human review for exceptions and complex cases.
   • DOutsource the entire loan approval process to a third-party vendor that uses automation, without internal review.
   Reveal Solution Discussion Select an answer first