Keep It Simple and Practical ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A non-profit organization is developing a digital strategy. The strategy team is considering a complex IT architecture with many integrated systems. The organization has limited IT staff and budget. What should the team do to align with 'Keep it simple and practical'?

   • AImplement the complex architecture to ensure future scalability.
   • BAdopt the complex architecture because it is the industry standard.
   • CChoose a simpler architecture that meets current needs and can be extended later.
   • DOutsource the entire IT function to manage the complexity.
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2. 2application · easy

   A software company's digital strategy includes a complex multi-phase rollout plan with numerous dependencies. The team finds it difficult to track progress and make decisions. After simplifying the plan to focus on three key milestones, the team delivers faster and with fewer errors. Which ITIL guiding principle does this outcome illustrate?

   • AOptimize and automate
   • BFocus on value
   • CKeep it simple and practical
   • DStart where you are
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4. 3expert · hard

   A media company is executing a digital strategy to launch a new streaming service. The project team has a detailed project plan with hundreds of tasks. The team is struggling to track progress and prioritize work. The project manager wants to apply 'Keep it simple and practical' without losing control of critical deadlines. What should the project manager do?

   • ABreak the plan into phases with a few key milestones per phase, and track only those milestones.
   • BKeep the detailed plan but assign a dedicated tracker to monitor all tasks.
   • CUse a project management tool to automate task tracking without changing the plan.
   • DRemove all intermediate milestones and only track the final launch date.
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5. 4application · medium

   An e-commerce company is executing its digital strategy. The operations team has a detailed change management process with multiple approval levels for every change. This slows down feature releases. The company wants to increase release frequency without compromising stability. What should they do to apply 'Keep it simple and practical'?

   • AKeep the current process but add more automated testing to reduce errors.
   • BRemove all change approvals to speed up releases.
   • CImplement a risk-based change model where low-risk changes follow a streamlined path and high-risk changes retain full approval.
   • DIncrease the number of approval levels to ensure every change is thoroughly reviewed.
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6. 5expert · hard

   A bank is executing a digital strategy to modernize its core banking system. The program has a strict regulatory reporting requirement. The program manager wants to reduce reporting overhead but cannot eliminate the required reports. What is the best way to apply 'Keep it simple and practical'?

   • AAutomate the required regulatory reports and eliminate all other non-essential internal reports.
   • BReduce the frequency of regulatory reports to quarterly instead of monthly.
   • CStop producing internal reports and focus only on regulatory reports.
   • DCombine all internal and regulatory reports into one comprehensive report.
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