Collaborate and Promote Visibility ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A financial services firm is developing a digital strategy to introduce a customer-facing mobile app. The compliance team has raised concerns about data privacy, while the marketing team wants rapid feature releases. The strategy team is struggling to align these conflicting interests. Which approach best applies the ITIL guiding principle of 'collaborate and promote visibility'?

   • AAsk an external consultant to mediate and produce a strategy that satisfies both teams.
   • BCreate a joint working group with representatives from compliance, marketing, and IT to co-create the strategy and share progress openly.
   • CHave the compliance team approve the final strategy document before it is shared with marketing.
   • DLet marketing proceed with rapid releases and address compliance issues after launch.
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2. 2foundation · easy

   What is a primary benefit of involving stakeholders from different functions (e.g., IT, finance, marketing) in the development of a Digital and IT Strategy?

   • AIt brings diverse perspectives that help align the strategy with organizational goals and stakeholder needs
   • BIt guarantees that the strategy will be implemented without resistance
   • CIt ensures that the strategy is approved by all stakeholders without any changes
   • DIt reduces the need for ongoing communication during strategy execution
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4. 3foundation · easy

   Which ITIL guiding principle is most directly applied when an organization uses a shared visual board to make the status of strategy initiatives visible to all stakeholders?

   • AStart where you are
   • BProgress iteratively with feedback
   • CFocus on value
   • DCollaborate and promote visibility
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5. 4application · medium

   A university is implementing a digital strategy to enhance the student experience through a new mobile app. The strategy team has created a detailed plan, but students and faculty have not been consulted. The team is now facing criticism that the app does not meet user needs. Which action best applies the ITIL guiding principle of 'collaborate and promote visibility' to address this issue?

   • AHire a marketing firm to promote the app to students and faculty.
   • BProceed with the current plan because the team has expertise in app development.
   • CDelay the app launch indefinitely until all possible requirements are collected.
   • DConduct workshops with students and faculty to gather requirements and share the updated plan openly.
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6. 5expert · hard

   A pharmaceutical company is running a digital strategy initiative to implement a new research data platform. The initiative involves external research partners who need to see progress, but the company's legal team requires strict confidentiality controls. The strategy team must promote visibility while protecting sensitive data. Which approach best satisfies both requirements?

   • AShare the full project plan and all data with external partners to ensure complete transparency.
   • BCreate a public website to showcase the project's progress to all stakeholders.
   • CProvide external partners with a read-only dashboard that shows high-level milestones and outcomes, while detailed data remains on a secure internal system.
   • DExclude external partners from all progress updates until the project is complete.
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