Collaborate and Promote Visibility ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A government agency is implementing a digital strategy to modernize citizen services. The strategy team has created a detailed project plan, but only the project manager has access to it. Other departments that need to coordinate their work are unaware of dependencies and deadlines. What is the best way to promote visibility of the project plan?

   • AShare the project plan in a central repository that all departments can access, with clear owners for each task.
   • BHold a one-time kickoff meeting to present the plan and answer questions.
   • CKeep the plan confidential until the project is fully approved by senior management.
   • DProvide a printed copy of the plan to each department head at the start of the project.
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2. 17expert · hard

   A technology company is executing a digital strategy to migrate its infrastructure to the cloud. The strategy team has set up a dashboard, but it only shows the percentage of servers migrated. The team is missing visibility into the business impact of the migration. What should the team do to promote visibility of business outcomes?

   • AAdd more technical details, such as the number of virtual machines and storage used.
   • BAdd metrics that link migration progress to business outcomes, such as cost savings and application performance improvements.
   • CReplace the dashboard with a weekly email to senior management summarizing migration progress.
   • DKeep the dashboard as is because the migration is a technical project.
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4. 18foundation · easy

   What is a key benefit of promoting visibility of outcomes in a Digital and IT Strategy initiative?

   • AIt ensures that all stakeholders agree with every decision
   • BIt reduces the need for stakeholder engagement
   • CIt allows stakeholders to see the value being delivered and adjust priorities accordingly
   • DIt eliminates the need for formal reporting
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5. 19expert · hard

   A manufacturing company is executing a digital strategy to implement predictive maintenance. The strategy team has been working in silos, with engineering and operations each developing their own plans. This has led to duplicated efforts and conflicting priorities. The team wants to apply the ITIL guiding principle of 'collaborate and promote visibility' to improve the situation. Which action is most effective?

   • AAsk each team to present their plan to the other in a one-time workshop.
   • BAssign a project manager to oversee both teams and report to senior management only.
   • CLet engineering and operations continue with their own plans but hold a monthly coordination meeting.
   • DCreate a single integrated roadmap that combines engineering and operations plans, and share it on a common platform.
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6. 20expert · hard

   A public sector organization is executing a digital strategy to improve citizen services. The strategy team has created a detailed dashboard, but it is only accessible to internal staff. The organization wants to promote visibility to citizens, but must comply with data protection regulations. What is the best way to promote visibility to citizens while protecting their data?

   • APublish a public-facing dashboard that shows aggregate service improvements, without any personal data.
   • BShare the internal dashboard with citizens but remove names and other identifiers.
   • CProvide citizens with read-only access to the internal dashboard, including case details.
   • DDo not share any information with citizens until the strategy is fully complete.
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