Collaborate and Promote Visibility ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A hospital is implementing a digital strategy to introduce electronic health records (EHR). The strategy team has been collaborating with clinicians, but the IT department has been excluded from key decisions. As a result, the chosen EHR system does not integrate well with existing systems. What should the team do to apply the 'collaborate and promote visibility' principle and prevent future issues?

   • AContinue working with clinicians and inform IT only when the system is ready for implementation.
   • BAsk the EHR vendor to provide a system that works with existing infrastructure without involving IT.
   • CHold a one-time meeting with IT to review the chosen system and then proceed.
   • DInvolve IT in all future strategy decisions and share the technical integration plan openly with all stakeholders.
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2. 12expert · hard

   A retail chain is developing a digital strategy to implement an omnichannel customer experience. The marketing team wants to launch quickly to beat competitors, while the IT team insists on thorough testing to avoid system failures. The strategy team must decide how to proceed. Which approach best applies the ITIL guiding principle of 'collaborate and promote visibility' to resolve this conflict?

   • ALet IT decide when the system is ready, and inform marketing of the launch date.
   • BLet marketing set the launch date and require IT to meet it regardless of testing.
   • CLaunch the system in a limited market first, without involving marketing or IT in the decision.
   • DHave the marketing and IT teams jointly define a phased rollout plan that includes testing checkpoints and visible progress milestones.
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4. 13expert · hard

   A non-profit organization is implementing a digital strategy to improve donor engagement. The strategy team has created a detailed dashboard, but the fundraising team finds it too complex and does not use it. The team is considering how to make the dashboard more effective. Which approach best promotes visibility and encourages use?

   • ASimplify the dashboard to show only key metrics relevant to the fundraising team, and provide training on how to use it.
   • BRequire the fundraising team to use the dashboard by making it a mandatory part of their weekly report.
   • CReplace the dashboard with a monthly email summary of key metrics.
   • DAdd more metrics to the dashboard to provide a complete picture of donor engagement.
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5. 14foundation · easy

   Which practice is an effective method to promote visibility of work progress in a strategy initiative?

   • ACommunicating progress only at the end of the initiative
   • BUsing a shared dashboard to display key milestones and status
   • CLimiting access to project documentation to senior leaders
   • DKeeping progress reports confidential to avoid scrutiny
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6. 15foundation · easy

   In the context of Digital and IT Strategy, what is a key outcome of effective collaboration between IT and business stakeholders?

   • AThe strategy reflects a shared understanding of business needs and IT capabilities
   • BIT makes all strategic decisions independently
   • CThe strategy is developed in isolation to avoid conflicts
   • DThe strategy is finalized quickly without iteration
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