Collaborate and Promote Visibility ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A logistics company is developing a digital strategy to optimize delivery routes using AI. The strategy team has consulted only with the IT department and external AI vendors. The drivers who will use the new system have not been involved. What is the likely consequence of this lack of collaboration?

   • AThe strategy may fail to address practical needs and face resistance from drivers during implementation.
   • BThe strategy will be implemented faster because fewer stakeholders are involved.
   • CThe strategy will be more cost-effective because external vendors provide the best solutions.
   • DThe strategy will be more innovative because it is not constrained by driver input.
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2. 7expert · hard

   A global consumer goods company is developing a digital strategy to personalize marketing campaigns. The strategy team has data from multiple sources, but the marketing and data science teams have conflicting views on how to use the data. The team wants to improve collaboration and visibility to resolve this conflict. Which approach is most effective?

   • ALet the marketing team decide because they understand the customers best.
   • BKeep the data usage decisions confidential to avoid conflict between the teams.
   • CEstablish a joint data governance council with representatives from marketing and data science to define data usage rules and share decisions openly.
   • DLet the data science team decide how to use the data because they have the technical expertise.
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4. 8expert · hard

   A financial services company is developing a digital strategy to launch a new investment app. The strategy team has identified that customer trust is a critical success factor. The team is considering how to involve customers in the strategy development process. Which approach best supports collaboration with customers and promotes visibility of the strategy?

   • AConduct a one-time survey to gather customer preferences and then proceed with the strategy internally.
   • BRely on market research reports to understand customer needs without direct customer involvement.
   • CLaunch the app in beta and collect feedback after the strategy is fully implemented.
   • DCreate a customer advisory panel that provides feedback on the app's features and sees how their input influences the roadmap.
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5. 9application · medium

   A telecommunications company is developing a digital strategy to expand its fiber-optic network. The strategy team has identified that local government permits are a major dependency. The team has not yet involved the local government in the planning process. What is the best way to collaborate with the local government to support the strategy?

   • AWait until the strategy is fully approved before contacting the local government.
   • BHire a lobbying firm to influence the local government to approve permits faster.
   • CProceed with the network expansion and deal with permits after construction begins.
   • DInvite local government representatives to join the strategy planning sessions and share the project timeline.
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6. 10application · medium

   A software company is adopting a digital strategy to shift from on-premises products to a cloud-based subscription model. The sales team is concerned about losing existing customers, while the development team is excited about the new technology. The strategy team wants to ensure both teams support the transition. Which action best applies the ITIL guiding principle of 'collaborate and promote visibility'?

   • ALet the development team lead the transition and inform sales after the new product is ready.
   • BCreate a cross-functional team with sales and development to jointly define the transition roadmap and share it openly.
   • CAsk the sales team to focus on selling the current products until the cloud model is proven.
   • DHave the CEO communicate the new strategy to both teams in a company-wide email.
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