Think and Work Holistically ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A software company is developing a digital strategy to move from on-premises software to a SaaS model. The strategy team is applying the ITIL guiding principles. They are debating how to handle existing customer contracts. Which approach best applies the principles as a set?

   • AFocus on the technical migration and ignore customer contracts, as they are a legal matter.
   • BKeep the on-premises model for existing customers and only offer SaaS to new customers.
   • COffer existing customers a migration path that provides value, and collaborate with them to ensure a smooth transition.
   • DTerminate existing contracts and force customers to migrate to the SaaS model to accelerate the transition.
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2. 2application · medium

   A hospital's strategic objective is to reduce patient readmission rates. The IT strategy team is proposing a new telehealth platform. Which initiative best aligns with the hospital's objective?

   • ADeveloping a mobile app that allows patients to view their medical records.
   • BImplementing a system that sends automated reminders to patients for follow-up appointments.
   • CPurchasing new diagnostic equipment for the emergency department.
   • DUpgrading the hospital's Wi-Fi infrastructure to support more devices.
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4. 3application · medium

   A utility company is developing a digital strategy to modernize its customer billing system. The strategy team is practicing holistic thinking. Which of the following actions best demonstrates holistic thinking?

   • APrioritizing the fastest implementation to minimize disruption.
   • BFocusing on the technical architecture of the new billing system.
   • CSelecting the most cost-effective solution, as cost is the primary constraint.
   • DConsidering the impact on customer service staff, billing processes, and integration with other systems.
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5. 4foundation · easy

   What is meant by 'ripple effects' in the context of strategic decisions?

   • AThe immediate financial costs of a decision
   • BThe benefits that are planned from the outset
   • CThe unintended consequences that spread to other parts of the organization or ecosystem
   • DThe communication needed to announce a decision
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6. 5application · medium

   A regional bank is planning a major digital transformation. The IT strategy team proposes migrating core banking systems to a public cloud to reduce infrastructure costs. The compliance officer warns that customer data must remain within the country's borders, and the operations director is concerned about the impact on existing batch processing jobs. The team is evaluating the proposal. What is the most holistic approach to this decision?

   • AAsk the cloud provider to guarantee zero downtime for batch processing and then proceed with the migration.
   • BProceed with the migration because the cost savings are substantial and the cloud provider offers a compliant region in the country.
   • CReject the migration because public cloud cannot meet data residency requirements and would disrupt existing operations.
   • DConduct a comprehensive impact assessment covering data residency, batch processing, cost, and stakeholder concerns before deciding.
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