Think and Work Holistically ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Why should strategic decisions consider all elements of the ITIL service value system?

   • ABecause it guarantees that all services will be profitable
   • BBecause the SVS is a regulatory requirement
   • CBecause each component influences the others and contributes to value creation
   • DBecause it simplifies the strategy by focusing only on technology
   Reveal Solution Discussion Select an answer first
2. 27expert · hard

   A hospital is planning to implement a new electronic health record (EHR) system. The stakeholders include doctors, nurses, administrative staff, and patients. The strategy team is balancing stakeholder needs. They have identified that doctors want fast access to records, nurses want easy documentation, and patients want privacy. The team must decide on the system's design. What is the best approach?

   • APrioritize doctors' need for fast access, as they are the primary users.
   • BFocus on patient privacy, as it is the most critical requirement.
   • CDesign the system with role-based access to balance speed, documentation ease, and privacy.
   • DLet the IT department decide, as they understand the technical capabilities.
   Reveal Solution Discussion Select an answer first
4. 28expert · hard

   A retail chain's strategic objective is to increase online sales by 20% in the next year. The IT strategy team is proposing a new e-commerce platform. They have two options: a quick-to-deploy SaaS solution with limited customization, or a custom-built platform that takes longer but offers full customization. The team must decide which option to pursue. What is the most holistic decision?

   • AEvaluate both options against the strategic objective, considering time-to-market, customization needs, and long-term value.
   • BChoose the SaaS solution and plan to migrate to a custom platform later if needed.
   • CChoose the SaaS solution because it can be deployed quickly, helping achieve the sales target sooner.
   • DChoose the custom-built platform because it offers full customization, which will drive sales.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   What does balancing stakeholder needs and perspectives in strategic planning involve?

   • AIdentifying all relevant stakeholders and considering their interests in decisions
   • BGiving priority to the stakeholders with the most power
   • CFocusing only on external customers
   • DEnsuring all stakeholders agree on every decision
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6. 30expert · hard

   A bank is planning to introduce a new mobile banking app. The strategy team is considering all elements of the service value system. They have identified that the app will rely on a third-party identity verification service. The team is debating how to proceed. Which decision best demonstrates holistic consideration of the service value system?

   • ADefer the decision until after the app is developed, to focus on the technology first.
   • BEvaluate the identity verification service for security, reliability, and user experience, and ensure it integrates with the bank's processes.
   • CBuild the identity verification capability in-house to avoid reliance on external partners.
   • DSelect the identity verification service based solely on cost, as it is a supporting service.
   Reveal Solution Discussion Select an answer first