Think and Work Holistically ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A multinational corporation is developing a digital strategy to standardize its HR systems globally. The strategy team is practicing holistic thinking. They face a conflict: the headquarters wants a standardized system for efficiency, but regional offices have unique regulatory and cultural requirements. The team must decide how to proceed. What is the most holistic approach?

   • AAllow each region to choose its own HR system to meet local needs.
   • BDevelop a core standardized system with configurable modules to accommodate regional requirements.
   • CImplement a fully standardized system to achieve global efficiency, as this aligns with the corporate objective.
   • DPrioritize the headquarters' preference for standardization, as they are the primary stakeholder.
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2. 7expert · hard

   A global manufacturing company is implementing a digital strategy to unify its ERP systems across regions. The strategy team is applying the ITIL guiding principles. They face a conflict: the 'Optimize and automate' principle suggests automating data migration, but the 'Start where you are' principle suggests leveraging existing manual processes that work well. The team must decide how to proceed. What is the most balanced approach?

   • AAssess which manual processes add value and can be improved, then automate those that provide clear benefits while retaining others.
   • BKeep the existing manual processes to avoid risk, as 'Start where you are' is fundamental.
   • CAutomate the migration but only in regions where manual processes are inefficient.
   • DAutomate the migration fully to achieve efficiency, as 'Optimize and automate' is a key principle.
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4. 8foundation · easy

   Why is holistic thinking important when making Digital and IT Strategy decisions?

   • AIt ensures that decisions consider the full range of impacts and interdependencies
   • BIt eliminates the need to consult stakeholders
   • CIt speeds up decision-making by focusing only on the most urgent issue
   • DIt guarantees that all decisions will be successful
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5. 9foundation · easy

   Which of the following is a component of the ITIL service value system (SVS)?

   • AKey performance indicators
   • BConfiguration management database
   • CService level agreements
   • DGuiding principles
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6. 10application · medium

   A retail company is planning to implement a new e-commerce platform. The IT director wants to prioritize speed to market, the marketing team wants advanced personalization features, the finance department is concerned about budget, and customers expect a seamless experience. The strategy team must balance these needs. What is the best approach?

   • AFocus on the finance department's budget constraints, as cost is always the primary concern.
   • BLet the marketing team decide, as they best understand customer needs.
   • CPrioritize the IT director's goal of speed to market, as it is the most critical for competitive advantage.
   • DConduct a stakeholder analysis to understand all needs and then make a balanced decision that considers trade-offs.
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