Think and Work Holistically ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   When applying the ITIL guiding principles holistically, what is the recommended approach?

   • AApply principles only when problems arise, not during planning
   • BSelect the single principle that seems most relevant and apply it strictly
   • CUse all principles as a set, considering how they interact and complement each other
   • DFollow the principles in a fixed order every time
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2. 17foundation · easy

   What is a key benefit of applying the ITIL guiding principles as a set rather than individually?

   • AIt guarantees compliance with all regulatory requirements
   • BIt ensures that all decisions are made by senior management
   • CIt helps avoid overemphasizing one aspect of a decision at the expense of others
   • DIt reduces the number of decisions that need to be made
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4. 18expert · hard

   A city council is developing a digital strategy to introduce smart parking sensors. The council's objective is to reduce traffic congestion. Stakeholders include residents, local businesses, and privacy advocates. The strategy team must balance these needs. Which approach best balances stakeholder needs while achieving the objective?

   • APrioritize local businesses' needs, as they are most affected by congestion.
   • BImplement the sensors with full data collection to maximize effectiveness, and address privacy concerns later.
   • CImplement the sensors with minimal data collection to address privacy concerns, even if it reduces effectiveness.
   • DEngage all stakeholders to understand their concerns, then design a solution that collects only necessary data and provides clear benefits to all.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A financial services firm is planning to introduce a new mobile banking app. The strategy team is considering all elements of the service value system. Which of the following decisions demonstrates consideration of the 'partners and suppliers' component?

   • AEvaluating third-party payment gateway providers to ensure secure and reliable transactions.
   • BDefining the process for handling customer support requests within the app.
   • CDesigning the app's user interface to be intuitive for customers.
   • DDeciding to build the app in-house to maintain full control over development.
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6. 20application · medium

   A non-profit organization's mission is to provide free educational resources to underprivileged communities. The IT strategy team is developing a digital strategy to support this mission. Which of the following strategic initiatives best aligns with the organization's mission?

   • AUpgrade the organization's internal IT infrastructure to improve employee productivity.
   • BCreate a social media campaign to raise awareness about the organization's mission.
   • CImplement a state-of-the-art data analytics platform to optimize donor contributions.
   • DDevelop a mobile app that provides offline access to educational content in low-bandwidth areas.
   Reveal Solution Discussion Select an answer first