Think and Work Holistically ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A manufacturing company's IT strategy team is developing a new digital strategy. They have identified a need to improve operational efficiency by automating production line monitoring. The team is applying the ITIL guiding principles. Which approach best demonstrates applying the principles as a set?

   • AApply 'Focus on value' to ensure the solution benefits customers, and 'Collaborate and promote visibility' to involve stakeholders, while also considering 'Optimize and automate'.
   • BApply 'Keep it simple and practical' by choosing the simplest automation tool, regardless of other principles.
   • CFocus primarily on 'Start where you are' by leveraging existing monitoring tools, and ignore other principles to avoid complexity.
   • DApply 'Think and work holistically' by considering the entire organization, but do not use other principles as they are only for service management.
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2. 22application · medium

   A media company is planning to shift from traditional broadcasting to a streaming service. The strategy team is analyzing the ripple effects. Which of the following is a potential ripple effect that should be considered?

   • AThe streaming service will offer a better user experience than traditional broadcasting.
   • BThe streaming service will require a significant investment in content delivery networks.
   • CThe shift may lead to a decline in advertising revenue from traditional broadcasting.
   • DThe streaming service will require new content licensing agreements.
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4. 23foundation · easy

   What does aligning Digital and IT Strategy with organizational objectives mean?

   • ASubordinating all IT decisions to the finance department
   • BEnsuring that IT initiatives support the organization's vision, mission, and goals
   • CFocusing IT resources on short-term gains only
   • DMaking the IT strategy identical to the business strategy
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5. 24expert · hard

   A telecommunications company is planning to phase out its 3G network to free up spectrum for 5G. The strategy team is analyzing the ripple effects. Which of the following is the most significant ripple effect that should be considered?

   • AThe cost of decommissioning 3G equipment.
   • BThe technical challenges of integrating 5G with existing infrastructure.
   • CThe impact on customers who still use 3G devices, who may need to upgrade.
   • DThe potential for new revenue from 5G services.
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6. 25application · medium

   A government agency is developing a digital strategy to improve citizen services. The agency's mission is to provide accessible and efficient services. The strategy team is applying the ITIL guiding principles. Which combination of principles best supports this mission?

   • A'Think and work holistically' and 'Optimize and automate'.
   • B'Keep it simple and practical' and 'Progress iteratively'.
   • C'Focus on value' and 'Start where you are'.
   • D'Focus on value', 'Collaborate and promote visibility', and 'Optimize and automate'.
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