Keep It Simple and Practical ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A hospital is executing a digital strategy to implement an electronic health record (EHR) system. The implementation team has created a detailed rollout plan with many phases and checkpoints. The clinical staff find the plan overwhelming. What should the project manager do to apply 'Keep it simple and practical'?

   • AIncrease the number of phases to make each phase smaller and easier to manage.
   • BKeep the detailed plan but provide a summary document for clinical staff.
   • CRemove all checkpoints to speed up the rollout.
   • DSimplify the rollout plan into a few clear phases with key milestones and communicate them clearly to clinical staff.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A logistics company is executing a digital strategy to improve route optimization. The IT team has implemented a complex algorithm that requires extensive data inputs and manual adjustments. The drivers find it difficult to use. What should the company do to apply 'Keep it simple and practical'?

   • ASimplify the algorithm to use only essential data and provide an easy-to-use interface for drivers.
   • BTrain drivers extensively on the complex algorithm to ensure they use it correctly.
   • CReplace the algorithm with a manual route planning process.
   • DKeep the complex algorithm but add more support staff to help drivers.
   Reveal Solution Discussion Select an answer first
4. 28application · easy

   A telecom company's digital strategy initially had a complex portfolio of 50 initiatives. After applying 'Keep it simple and practical', they reduced it to 10 initiatives aligned with three strategic themes. What is the most likely benefit of this simplification?

   • AAutomatic alignment of all departments with the strategy.
   • BImproved focus and faster decision-making across the organization.
   • CElimination of all risks associated with the strategy.
   • DGuaranteed success of all initiatives due to reduced scope.
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   What is the core meaning of the ITIL guiding principle 'Keep it simple and practical'?

   • AEnsure that every outcome, process, and action is as simple as possible while still delivering the required value.
   • BUse the simplest possible solution even if it does not meet all requirements.
   • CStandardize all IT services to a single configuration to simplify management.
   • DEliminate all processes and documentation to reduce cost.
   Reveal Solution Discussion Select an answer first
6. 30application · medium

   A startup is creating its digital strategy. The founders have a long list of potential features and markets. They want to keep the strategy simple and practical. What should they do?

   • ADevelop a detailed roadmap for all features to avoid missing opportunities.
   • BInclude all features in the strategy to capture the full market opportunity.
   • CPrioritize a small set of features for an initial market and defer the rest.
   • DOutsource strategy development to a consulting firm to handle the complexity.
   Reveal Solution Discussion Select an answer first