Know How to Build, Justify and Advocate for a Business Case (5.4.2, 2.4.3, 2.4.3.1-2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is a key component of a business case?

   • AAn analysis of costs, benefits, risks, and options
   • BA guarantee of successful implementation
   • CA detailed project schedule with daily tasks
   • DA list of all stakeholders' personal preferences
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   What is a key benefit of engaging stakeholders early in the business case development?

   • AIt helps identify potential issues and gather valuable input
   • BIt guarantees that the business case will be approved
   • CIt reduces the need for a cost-benefit analysis
   • DIt ensures that all stakeholders have the same interests
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   How does aligning a business case with organizational objectives help justify an improvement?

   • AIt demonstrates that the improvement supports the organization's strategic direction
   • BIt guarantees that the improvement will be profitable
   • CIt ensures the improvement is technically feasible
   • DIt eliminates the need for a detailed cost-benefit analysis
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   Which step in building a business case involves comparing different approaches to achieve the improvement?

   • ADefining the improvement
   • BEstimating costs and benefits
   • CReviewing and approving the business case
   • DAssessing options
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which of the following is a typical criterion for approving a business case?

   • AThe improvement is popular among all employees
   • BThe improvement has no risks
   • CThe improvement is the cheapest option available
   • DThe improvement aligns with organizational objectives and offers a positive return on investment
   Reveal Solution Discussion Select an answer first