Know How to Build, Justify and Advocate for a Business Case (5.4.2, 2.4.3, 2.4.3.1-2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which of the following best demonstrates the value of an improvement in a business case?

   • AProviding a detailed technical design of the solution
   • BDescribing the improvement's contribution to organizational goals and expected benefits
   • CListing the number of stakeholders involved
   • DStating that the improvement is a best practice
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   In a cost-benefit analysis, what is the purpose of considering intangible factors?

   • ATo capture benefits or costs that are difficult to quantify but may still influence the decision
   • BTo ensure that all costs are expressed in monetary terms
   • CTo replace the need for quantitative analysis
   • DTo make the analysis more complex and difficult to understand
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A business case for a new customer analytics platform has been rejected twice by the executive committee. The committee members have different priorities: the CMO wants improved customer insights, the CFO wants cost reduction, and the COO wants operational efficiency. The project sponsor asks you to advocate for the business case again. What is the most effective strategy?

   • AFocus on the technical capabilities of the platform to impress the committee.
   • BAsk the sponsor to override the committee's decision.
   • CMeet individually with each committee member to understand their specific objections and then tailor the business case to address each concern.
   • DPresent the same business case with more financial data, as the CFO is the most influential member.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   In the context of continual improvement, what is the primary purpose of a business case?

   • ATo guarantee that the improvement will be approved by senior management
   • BTo justify and prioritize the improvement by presenting its rationale, costs, benefits, and risks
   • CTo provide a detailed technical specification for implementing the improvement
   • DTo replace the need for stakeholder engagement by providing a complete analysis
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   An organization has a portfolio of improvement initiatives. The continual improvement manager needs to recommend which initiatives to fund. What is the role of business cases in this decision?

   • ATo list the team members assigned to each initiative.
   • BTo document the technical design of each initiative.
   • CTo provide a detailed implementation schedule for each initiative.
   • DTo compare the value, cost, and risk of each initiative to support prioritization.
   Reveal Solution Discussion Select an answer first