Know How to Build, Justify and Advocate for a Business Case (5.4.2, 2.4.3, 2.4.3.1-2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the first step in building a business case for an improvement?

   • AObtaining approval from senior management
   • BEstimating the costs and benefits of the improvement
   • CIdentifying all potential risks associated with the improvement
   • DDefining the improvement and its expected outcomes
   Reveal Solution Discussion Select an answer first
2. 12expert · hard

   A company is considering migrating its on-premises data center to a public cloud provider. The business case must be approved by the board, which is risk-averse. The IT team has identified a risk of data breach during migration. They have also identified a risk of vendor lock-in. The board is also concerned about compliance with data residency regulations. Which approach best addresses these risks in the business case?

   • AState that the cloud provider guarantees full compliance and security, so no mitigation is needed.
   • BRecommend against the cloud migration because the risks are too high.
   • CInclude a risk mitigation plan that covers encryption during migration, a multi-cloud strategy to avoid lock-in, and selection of a cloud region that meets data residency requirements.
   • DFocus only on the cost savings and ignore the risks to get board approval.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A business case for a new cybersecurity tool includes the following: the cost of the tool, the potential cost of a data breach, the likelihood of a breach, and the option of not implementing the tool. Which component of the business case is missing?

   • ABenefits
   • BRisks
   • COptions
   • DCosts
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   Why is risk assessment an important part of a business case?

   • AIt eliminates the need for a cost-benefit analysis
   • BIt helps decision-makers understand the uncertainties and potential downsides of the improvement
   • CIt guarantees that the improvement will be successful
   • DIt ensures that all risks are completely avoided
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What does a cost-benefit analysis primarily compare?

   • AThe total costs of the improvement against the total benefits it is expected to deliver
   • BThe technical feasibility of different implementation options
   • CThe number of stakeholders who support the improvement against those who oppose it
   • DThe time required to implement the improvement against the time available
   Reveal Solution Discussion Select an answer first