Know How to Explain the Relationship Between Digital and IT Strategy and the Components of the ITIL SVS. (2.10 (excluding 2.10.4), Strategy Management Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   An insurance company is using the ITIL continual improvement model to improve its claims processing. The team has defined the vision and assessed the current state. They have identified several improvement opportunities and are now planning the improvements. What should the team do NEXT in the continual improvement model?

   • ADefine a new vision for the improvement initiative.
   • BEvaluate the results of the improvement actions.
   • CRe-assess the current state to ensure the baseline is accurate.
   • DExecute the improvement actions according to the plan.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   How do practices support the service value chain?

   • ABy acting as a fixed set of procedures that must be followed
   • BBy defining the organization's strategic objectives
   • CBy providing the resources and capabilities needed to execute value chain activities
   • DBy replacing the need for continual improvement
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   What is the primary role of the ITIL Service Value System (SVS) components?

   • ATo enable the organization to co-create value through services
   • BTo define the organization's financial budgeting process
   • CTo replace the need for ITIL practices
   • DTo provide a set of tools for monitoring IT infrastructure
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5. 4application · easy

   A manufacturing company is establishing a strategy management practice to guide its digital transformation. The practice owner wants to ensure the practice has a clear purpose that aligns with ITIL 4. Which statement best describes the purpose of the strategy management practice?

   • ATo design and build new IT systems that support the organization's digital initiatives.
   • BTo formulate the goals of the organization and adopt a course of action to achieve those goals.
   • CTo manage the day-to-day operations of IT services and ensure they meet service level agreements.
   • DTo monitor and report on the performance of all IT services against agreed targets.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which of the following is one of the five components of the ITIL Service Value System (SVS)?

   • AService desk
   • BService value chain
   • CService level agreement
   • DService portfolio
   Reveal Solution Discussion Select an answer first