In the ITIL context, what is a service?

A physical product that is delivered to the customer

A means of enabling value co-creation by facilitating outcomes customers want to achieve

A contract that defines the level of performance expected

A set of IT applications that are maintained by the IT department

A university's IT strategy includes migrating all student services to a cloud-based platform. The business strategy is to improve student satisfaction and reduce administrative costs. Which service outcome best demonstrates that the IT strategy is enabling the business strategy?

The cloud platform is certified as secure

The IT department has reduced its server count

The migration was completed on time

Students can access services 24/7, and administrative processing time is reduced

How does digital strategy support business strategy?

By creating a separate set of goals that are independent of the business strategy

By focusing exclusively on cost reduction in IT

By isolating technology decisions from business considerations

By identifying and exploiting digital opportunities that advance business goals

What is the primary role of business strategy in an organization?

To detail the day-to-day tasks and procedures for operational teams

To specify the technical architecture and infrastructure required to support operations

To ensure that all employees follow the same workflow for every process

To define the overall direction and guide decisions on how to achieve organizational goals

A retail chain's business strategy is to become the lowest-cost provider in its region. The digital team proposes a new e-commerce platform. Which decision best aligns the digital strategy with the business strategy?

Outsource the platform to a vendor with the most innovative technology

Delay the e-commerce launch to focus on social media marketing

Invest in a premium platform with advanced AI features

Choose a low-cost, scalable e-commerce platform that minimizes operational expenses

ITIL 4 Strategic Leader

Domain 9Objective 2

Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Part of the Understand how to leverage digital strategy to react to digital disruption domain, which makes up ~6% of our current practice bank.

31questions here

7free pages

6concepts

Questions 1–5

1foundation · easy
In the ITIL context, what is a service?
Select an answer first
2application · medium
A university's IT strategy includes migrating all student services to a cloud-based platform. The business strategy is to improve student satisfaction and reduce administrative costs. Which service outcome best demonstrates that the IT strategy is enabling the business strategy?
Select an answer first
3foundation · easy
How does digital strategy support business strategy?
Select an answer first
4foundation · easy
What is the primary role of business strategy in an organization?
Select an answer first
5application · medium
A retail chain's business strategy is to become the lowest-cost provider in its region. The digital team proposes a new e-commerce platform. Which decision best aligns the digital strategy with the business strategy?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to ITIL-4-STRATEGIC-LEADER-MODULES

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by PeopleCert. “ITIL-4-STRATEGIC-LEADER-MODULES” is a trademark of its owner, used for identification only.