A bank offers an online banking service that lets customers check balances, transfer funds, and pay bills. The service is supported by a mobile app, backend systems, and customer support. Which statement best describes the service in ITIL terms?

The mobile app and backend systems

A means of delivering value to customers by facilitating outcomes they want to achieve

The bank's brand and reputation

A startup has developed a subscription-based meal-planning service. They charge a monthly fee, use AI to personalize plans, and partner with grocery delivery firms. Which component of their business model is the 'value capture' element?

The meal-planning service itself

The grocery delivery partnerships

The AI personalization technology

A manufacturing company's business strategy is to expand into smart, connected products. The IT department is asked to support this expansion. Which IT strategy initiative best enables the business objective?

Reducing IT costs by consolidating data centers

Implementing an IoT platform to collect and analyze product usage data

Outsourcing all IT support to a managed service provider

Upgrading the company's email system to a cloud-based service

A car manufacturer's business model includes manufacturing vehicles, selling them through dealerships, and providing after-sales services. They are considering a shift to a subscription model where customers pay a monthly fee for access to a vehicle. Which component of the business model is most directly affected by this shift?

Value creation, because the manufacturing process changes

Value delivery, because the dealership network is eliminated

The product itself, because the vehicle becomes a service

Value capture, because the revenue mechanism changes from one-time sale to recurring fees

A hotel chain's business strategy is to enhance guest experience through personalization. The digital team proposes a mobile app that allows guests to control room settings and order services. Which digital strategy element is most critical to support this business strategy?

Marketing the app to increase downloads

Developing the app for both iOS and Android

Integrating the app with guest preference data and hotel systems

Ensuring the app has a user-friendly interface

ITIL 4 Strategic Leader

Domain 9Objective 2

Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Part of the Understand how to leverage digital strategy to react to digital disruption domain, which makes up ~6% of our current practice bank.

31questions here

7free pages

6concepts

Questions 11–15

11application · medium
A bank offers an online banking service that lets customers check balances, transfer funds, and pay bills. The service is supported by a mobile app, backend systems, and customer support. Which statement best describes the service in ITIL terms?
Select an answer first
12application · medium
A startup has developed a subscription-based meal-planning service. They charge a monthly fee, use AI to personalize plans, and partner with grocery delivery firms. Which component of their business model is the 'value capture' element?
Select an answer first
13application · medium
A manufacturing company's business strategy is to expand into smart, connected products. The IT department is asked to support this expansion. Which IT strategy initiative best enables the business objective?
Select an answer first
14application · medium
A car manufacturer's business model includes manufacturing vehicles, selling them through dealerships, and providing after-sales services. They are considering a shift to a subscription model where customers pay a monthly fee for access to a vehicle. Which component of the business model is most directly affected by this shift?
Select an answer first
15application · medium
A hotel chain's business strategy is to enhance guest experience through personalization. The digital team proposes a mobile app that allows guests to control room settings and order services. Which digital strategy element is most critical to support this business strategy?
Select an answer first

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