A bank's digital strategy is to become a 'digital-first' bank. They plan to offer a new mobile-only banking service. However, existing customers are used to branch banking, and the bank must maintain regulatory compliance. Which approach best balances digital innovation with customer and regulatory constraints?

Launch the mobile-only service as an additional channel, while maintaining branches for customers who prefer them

Offer the mobile service only to new customers

Delay the mobile service until all customers are comfortable with digital banking

Close all branches immediately and force customers to use the mobile service

ITIL 4 Strategic Leader

Domain 9Objective 2

Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

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A bank's digital strategy is to become a 'digital-first' bank. They plan to offer a new mobile-only banking service. However, existing customers are used to branch banking, and the bank must maintain regulatory compliance. Which approach best balances digital innovation with customer and regulatory constraints?
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Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

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